LumiluxReviews of lumilux.com

TERRIBLE CUSTOMER SERVICE! I ORDERED SEVERAL DAYS AGO, AND THEM GOT A BARRAGE OF EMAILS REGARDING MY " MEMBERSHIP". IHAVENT RECEIVED THE PRODUCT AND AFTER FURTHER REVIEW I DECIDED TO CANCEL. THEY NOW SAY THAT THEY HAVENT SENT IT, BUT THAT I HAVE TO WAIT UNTIL THEY DO SEND IT AND I RECEIVE IT, BEFORE I CAN TRY TO RETURN IT!!!! MEANWHILE I AM STILL GETTING A MAILBOX FULL OF THE SAME EMAIL EFERY DAY! I WEE THIS AS SPAM AND ABISE, EAPECIALLY SINCE I HAVE ASKED THEM TO STOP WIRH THE DUPLICATE MESSAGES! I GUESS THE ANSWER IS NO MORE ONLINE SHOPPING, BACK TO GOING TO THE ATORE TO GET WHAT I NEED! COMPANIES LIKE THIS NEED TO BE SHUT DOWN IMMEDIATELY AND WITHOUT ADDITIONAL REVIEW! THESE PEOPLE ARE ABSOLUTELY DISGUSTING!

Ordered what I thought was a single item and found myself in a subscription. Cancelled the subscription in April and they are still taking money from my account via a drop box. Have had to contact my bank to stop these payments. Do not order from this company.

I requested cancellation almost immediately after placing the order, but the company refused to cancel or refund it. They also put me on auto subscription. I later discovered numerous online complaints and learned the product was shipping internationally from China, which was not clearly disclosed at the time of purchase. Customer service was unreachable by phone, and I am now disputing the charge through PayPal.

I had a very disappointing experience with Lumilux. I attempted to cancel my order immediately after placing it, but the company refused. I later discovered the product was shipping from China, which was not clearly disclosed. I was also enrolled in an auto-subscription without realizing it, and customer service was extremely difficult to reach — the phone number was constantly busy. I would advise consumers to read everything very carefully before ordering.

Bought single purchase from this company. No where did I see it stated recurring shipments and charges. Upon them sending second one automatically, I emailed them stating I would be refusing it and sending it back. They said they needed a tracking number or no refund could happen. Back and forth, finally all they would refund is 20% they said, but what I actually received was less than that. Corrupt company, unethical and PLEASE stay awa y from them!!

The product is sold under the pretence of being doctor malaxin! You buy once and all of a sudden, you're added onto a subscription of getting it every month. When I tried to call and cancel it out. No one ever answered the phone. I sent an email nobody ever responded, I sent a 2nd email finally got a response and this going back-and-forth. As to why didn't I want the product? Other customers have used it and loved it!! Please give us some feedback. Took over a month.Which then the next product was sent to me.And now the lady says it's too late to cancel that one.So when you receive that one, contact us so that we can send a return label.Which is what I was trying to do in the first place. They kept sending me emails about other things, wasting the time so that they could send out the next one. Whatever you do do not and I repeat, do not use this company. Nor pur purchase any of their product, trust me, you will be saving yourself.A lot of headaches and money

I haven’t recieved my Lumilux sticker how do I go about getting a new one sent out or a refund please 🙏

do not order from this company. I got contacted by them on TikTok because I create content with products. They would email me almost every day and respond back well saying for me to choose a product I'd get a discount on it and such and such ordered the light mask and that was March 17 ever since then I've received no tracking no emails. They're not responding to my emails and basically they just took my hundred dollars and that's it.