Lukie GamesReviews of lukiegames.com

What is this thing you call "Customer Service"? I called their number and was immediately directed to leave a message. Press 1 for english, then "leave a message". No live person to talk to. Called again, thinking that must have been in error and nope, got the same thing. Update: They did call back and explained that there was a staff shortage and they are a small company, I expressed how it would be comforting if the message said operators are busy and will return your call or some such thing, rather than just "leave a message". That causes immediate panic ("OH NO I think I just bought from a shady company", in my case). Update 2: Needed to call after receiving my system, didn't get a live person, never got a callback. Update 3: Needed to call about my return. Didn't get a live person, didn't get a callback. Returned purchase. Was told by email that after receiving my package: "Our returns process takes between 3-5 business days as we receive in hundreds of packages in a day. These packages can range from returns to purchases that we also make that have to be sorted within our returns department." So, their "small" business receives packages in the same place they receive returns ("hundreds a day", I seriously doubt, this "small" business is no Amazon). In other words, the same door, same room lol. I don't have a lot of confidence about this return. I may have to go to the bank to dispute it. We shall see.

DO NOT BUY FROM THEM!!!! I recieved a game that does not work and have placed several calls and sent emails. They will not respond back. I have already contacted the BBB. They are a joke

I bought a PS2 with games, and a memory card. I’ve had the worst help with their customer care. The PS2 started to freeze on me real bad to where we couldn’t get the PlayStation to turn on or unfreeze at all. I called and informed them to try and get an exchange. They wanted to replace the memory card. This honestly doesn’t seem like a memory card problem. They also asked me to go home and clean the memory card and try a different game. That made it even worse. When I called back no one would answer the phone or return a voicemail/ email. They finally answered me and said they would email me a packing slip so I could send the system back for an exchange. I still haven’t received anything. At this point I think all they wanted was my money and have no interest in helping me at all.

I've ordered from them 7times. Most were good experiences..And This last time was not that pleasant. I traded in my games for a store credit. Sent my games pre paid which was nice. Bought the games i wanted with my store credit. And now waiting on my delivery. Problem I'm having is I've tried to contact them over the phone and they keep hanging up on me. They do not give lukie points for trades only cash or credit purchases. Not excited about that. Technically I used.games for trade as my cash payment for there games. Same thing. Some form of trade was made. So not happy with that deal. Won't be buying from them any more.

I bought a used original ds. They stated it had no scratches and was in like new condition. They charged $30 more for this almost new product. When it arrived it was badly scratched up. I emailed them and they said "oh, we sent you the wrong one" NEXT!

I order a game online I spent over 200£ to get my game to the UK and A-side from absolutely poor communication the game was not working.... Never once came on.... I contacted them asap.... It's been over a month no kinda compensation just lies and run around...... This is not a site to be trusted if your in Europe......

They should shutdown and not sell used games any more period by the end of this year period and just sell ps4 and Xbox one products

I put my used xbox and games on ebay to sell. Lukie Games purchased it. I boxed EVERYTHING up and took it to my closest USPS office. Paid almost $30 for f*king shipping. Kept my receipt with the tracking number on it and checked in over the next few days to make sure it had shipped, which it DID. I wanna say about a month later I get hit with a dispute ticket on paypal with them claiming they never received it. I did everything correctly on my end and still got f*cked. Sooooo good luck selling to these f**kers Have a wonderful day ;)