Lukie GamesReviews of lukiegames.com

Absolutely terrible website. The customer service is lacklustre and they really couldn’t care less about resolving your issues; all they care about is keeping your hard-earned cash. Also you will pay import charges with them, TBF it is noted on the FAQ section of their website, but if you didn’t realise this, you will when you go to collect your item. Stick to ordering from reliable and trusted websites. Lukie Games just aren’t worth the hassle!

Zero customer service. If you want to chance wasting your money go ahead. These guys only care about your $$ and you’re dead to them as soon as they’ve got it. Buyers beware!!!

I like this website and most of the games are great. I'm having issues getting someone to respond to me though. I got a game on Friday and tried to play it, it doesnt work at all. Today is Monday and no one is still responding to me. I have emailed a couple of times and I've called 6 times and left voice mail and nothing. I probably wont buy from them again if someone doesnt respond to me soon.

I happen to know someone who was selling a DS on eBay. Lukie Games purchased the DS and refunded it, which is fine if they hadn't kept the case, half of the games, and replaced the OEM charger with a generic. This is fraud, and Lukie Games is run by a bunch of fraudsters.

Ordered 3 N64 controllers. Paid roughly 75CAD for each. Controllers seemed expensive but willing to pay for AN ORIGINAL controller. They sent us 3 with replacement joysticks in them. This is not original at all. Terrible experience. Now will have to ship back during a pandemic. Thanks for nothing Lukie. False advertising.

They used to be great, now they just seem to be overpriced and their customer service is terrible. Don’t pay extra for shipping either, because if it is delayed they won’t refund you for it. You know “everything is delayed right now due to the pandemic and you still offer fast shipping?” Nice.

Yeah they are sketchy trying to mislead consumers it is the worst thing a business can do in my opinion. no questions asked offered me a partial refund of 45$(with me paying 6$ more for the same product that listed on their site for 6$ less). Lukie Games: "Hi there, ​Thank you for reaching out and letting us know. I am so sorry the item arrived incomplete. Could you kindly provide us a picture of the bar code on the premium box? Given the item is completely out of stock, we can issue a partial refund of $45 for the missing figure. Please let us know if you accept. If you have any other questions or concerns, let us know." My reply: Thank you for your reply , I prefer to return the package and get a full refund + return shipping. Why: 1st) because i ordered a collectors edition that was supposed to be a bigger package i payed more for shipping and more for customs because the item and price that where declared on the packing slip was higher so if i return it i can redeclare to customs that i am returning the package back to the sender and i can get additional 33.20$ back. 2nd) if i get a refund of 45$ it means i am paying 76.47$ for the same item that priced at 70.47$ right now on your website. 3rd) as you did not question me or asked for photo or video proof i am confident that i was sent an deluxe edition instead of collectors edition with 51$ difference with the intention of me noticing it or not + the customs declaration clearly says 121.47$ on the package even if it is not the same product that was put inside the package. And one more thing how can the item arrive incomplete the packaging is small it could never fit a figure 12.01 x 12.01 x 10 inches inside it in the first place. and my last reason is for all the trouble i prefer to buy a brand new sealed one for 150$ on amazon. Lukie Games reply: Thank you for letting us know. I have issued an RMA for the following - RMA # Qty: 1 SKU: PS2_MANA_KHEMIA_DELUXE_BOX Item: Mana Khemia Alchemists of Al-Revis Premium Box Here is the address to send it back to: Lukie Games Returns RMA 2316587-40663 1337 NW 155th Drive Miami, FL 33169 We will notify you once the return is processed. Please allow 3-5 business days processing time once the return has been received. If you have any additional questions, please do not hesitate to ask.

The worst customer service I have ever dealt with. Their website messes up and messed up the address on my order. They were no help and took no responsibility even after me telling them I had to tried to get in touch before the order went out to fix it and was ignored. They basically told me to deal with it and if they get the package back, only then will they refund me. Rude, unhelpful, and not worth it. They say in their site they aren’t happy if you’re not happy and based on the fact they don’t allow reviews on their Facebook page should show that’s a lie. And then telling the customer to deal with their mistakes themselves seems like a common theme. Now the site won’t even let me log in. Ridiculous.