Lukie GamesReviews of lukiegames.com

I have done business with lukie games in six occasions all specifications very unsatisfactory the game consoles that I have purchased I still have not gotten the money back the games come to your home in bad condition not working no coach and no controllers I have spoken to the management of lukie games and each time I was not happy there is no one who test the games or console to see if they work. Customer Service very much lacking

Horrible customer service experience after experience. They claim 90 day return policy on any items no questions asked. But if you order too much and have to return more than one or two item, they ban you from shopping. When asked about this they say its returning too many items back to them for them to deal with. Quality of the items isnt always good, so if you get scratched up discs or rips in game cover or broken game cases, you just have to deal with it or get blocked from buying anything more on their site.

I placed an order on Feb. 25th. My order was scheduled to arrive March 5th. It said delivered on March 4th. I never got a delivery email I had just happened to be looking at my tracking. I never received my package. They told me to wait and see if it were to come Monday, March 7th. Monday comes and goes and no package. Waiting to see if I can get a refund but I’m really not happy. I’m disappointed.

They charge you extra to get the game case and don't openly promote that fact. As a game collector I was confused when it came in a shady Walmart CD case. The game has scratches, and honestly if you're looking to collect just go through another service. Do NOT trust lukiegames.

Lukie games is hit or miss. If you purchase older games with labels and cartridge based games you don't know what you get till you receive it in the mail. On disc based games I've had good condition stuff sent to me. But like on genesis stuff they claim we sell good condition games. I've received California games with a ripped label worn alot for the price i paid wasn't worth it. They also claim to discount the price accordingly to the condition. In my two cases that didn't happen last year. I purchased dick Tracy complete for genesis. The sega box to store the game in was ripped on the front and stained on back wouldn't come clean after using alcohol. It was dirty and split at the top where the plastic is. Plus the manual was damaged worn and bent to pieces and the cartridge was terribly ripped the label was worn off at the top lip. I even sent them pictures and called them about it and they did nothing for a 38 dollar purchase of dick Tracy sega genesis complete. The terrible business practices also took place this week when i sent pictures of games to sell and trade to them. Like i said they only sell good condition games with liitle to no wear. But when I added the dick Tracy genesis game to my trade in which i got from them in July 2020. They sent me an email saying we can't except the dick tracy game complete for genesis for trade since the game cartridge is worn the same game they sold to me for 38 bucks back in the summer July 2020. Their customer service can be terrible like this situation. Their trade was 25 bucks credit and 20 cash to me when the same games sell for 160 bucks on their website. 6 of the games were complete and in good condition I was selling to them and 2 went for around 30 bucks a piece their selling price on lukie games. I don't plan to buy anything else from them anymore. I would not recommend them from these experiences. No to lukie.

DO NOT BUY FROM THEM, I bought scooby doo nights of 100 frights and the 1st disc did not work contacted them they sent another disc and that one did not work shut them down they don't care about you

Hello. My mom ordered games and controllers for my niece and nephew. You guys sent only the games. When she called to inquire about the controllers, you told her they were all shipped in one package, even though the games were delivered in a cushioned envelope that could never have fit the controllers. Someone at Lukie Games made an error. She had to have me unwrap my Christmas present so I could send her a picture of the delivery envelope (which she had repurposed and luckily not thrown out) to prove that the controllers were not delivered? If the envelope had been thrown out would she just never get the controllers she paid for? Now you are not even going to give her a discount, express shipping (to make sure they arrive on time). How could Lukie Games not properly track their inventory and shipping, the cost of shipping? the package size and weight should all be available. Your company should have solved your own error and you should be doing something to make it right instead of putting the onus on the customer. very disappointed in the customer services.

They shipped via UPS and USPS .. Item arrived in my town`s ups center a bit after midnight on 09/01and was scanned for delivery to usps a bit after 4 am. I was given delivery time then for 09/02.Did not come. suffice to say still do not have and it is 09/10. Spoke to Jessica who said to call her today if not have. Did so and she did nothing to assist. Told me to wait. Refused to call USPS for me. Lousy customer service. Never Again