LucidchartReviews of lucidchart.com

Muy mala experiencia. Para el departamento de Soporte Técnico creo que la calificación de 1 estrella le queda grande. Resumen de la Experiencia: Contacté con ellos simplemente por un problema de almacenamiento, el servicio mostraba el uso completo del almacenamiento, lo cual me imposibilitaba realizar mas tareas (añadir, borrar, etc). Hice lo que exactamente sugiere la documentación oficial, borrar un trabajo y esperar 7 días para que desaparezca de la papelera, y poder nuevamente a tener almacenamiento libre. Pasaron los 7 días y perdí el documento y perdí el tiempo, y lo seguiré perdiendo si continuo utilizando esta herramienta.

So much work just to downgrade my suscription i deleted my account right after that

Bad experience. They charged 400 EUR without my authorization and without notice. The chargeback dispute is in progress.

Offered $25 amazon voucher to leave five star review so leaving 1 star review. App's good but that sort of behaviour must be punished. Will certainly think twice before renewing now.

The subscription model of this site is almost a scam. It's almost impossible to find the cancel subscription button, and when you accidentally click "One Click Subscription" you will be immediately charged the full yearly amount of a subscription. No confirmation, no question whether you want a yearly or monthly subscription, nothing. On top of that, there's no obvious way to ask for a refund. Just sent a ticket to the billing department, if that won't work then I'll escalate this to PayPal What a joke...

AVOID AVOID AVOID. 2 years ago I applied for a free account which offers free everything within limitations, but you had to add a payment method. I thought this is fine because I only wanted to test it. I added my wifes paypal account and tested it and realised I didn't like it/need it. The account was in my name, but the paypal was in her name. During the next few months they sent an email to my wife saying they are upgrading my account to a professional account and would be taking a subscription even though my account still falls into the criteria of the free account. Unfortunately my wife ignored/missed this because she thought it was some form of spam. They then started taking annual subscriptions and are now avoiding communicating with us as they have charged us for a second year and don't seem to want to pay it back. When I logged in to see what was happening, I still have a basic account and my wife does not have an account, but they are still happily taking the money. We will try to sort through Paypal, but I am not holding my breath AVOID

Be aware that if you sign up for the free trial, they will charge you for a full year, even if you try to cancel. If you look at the reviews below, many appear to have had the same negative experience. I wish I had checked here before trying this out. Lesson learned!

Charged me for a subscription using an expired card, and doubled the price while they were at it without any notification of a price increase. Edit: After contacting their customer support they did refund me the money, but this still shouldn't have happened in the first place.