LucidchartReviews of lucidchart.com

This company is an absolute scam. I realised today after reviewing debit charges on my bank account that I had been receiving charged for two years. I genuinely have no idea what this company is and do not recall signing up. Through PayPal, I received the contact information to challenge the payment. Despite customer service knowing I was unable to access my account (had no idea how I had even created an account with them), or knowing what email was affiliated with my account - they have refused to offer any refund. Both charges were done in August 2021 and 2022. Extremely poor form and an absolute scam.

Scam!!! Beware!! I would give this company negative 100 stars if I could.

Very ANNOYING. Continuously asking questions who I am, who are my friends, where do I work, etc, etc, REALLY REALLY ANNOYING. I GAVE UP.

I spend 80% of my time in Lucidchart fighting against their awful twitchy UI. It's a slog... I hate every second of it. It insists on drawing arrows when I want to move objects. When I want to draw arrows, it moves something instead. I'm convinced this product is designed by misanthropes intent on making their users suffer. It's like Atlassian's crap tools... the actual users don't choose or pay for this stuff, so who cares if they're slowly dying inside?

Worst piece of software I have ever tried. It's almost unusable.

I wanted to try Lucidchart during the proposed 7 day trial period (starts from 26 April 2022). The modalities of use and access after the activation of the trial period are very unclear and even deceptive since 109.1€ was already deducted from my VISA on 26/4. So I have not even been able to 'enjoy' my trial period. The billing starts from 26/4/2022 to 26/4/2023. THEY ARE MAKING ME PAY FOR A FREE TRIAL. I was hoping to try Lucid thoroughly during these 7 days and request a subscription through my employer. This would also allow me to promote the use of LUCID within my company. Because the first acquaintance with the programm was actually positive. Because of this automatic charge for a year's subscription during the trial period, I have cancelled my subscription and demand a refund of €109.1 to my visa account. They have not responded to my letter and have not refunded. It is a fraud, theft and deception. Shameful.

I am trying to upgrade my account so the entire team can collaborate - errors out and nobody is replying to my inquiries. Sitting here handing them the cash and they won't fix the problem with their billing system!

Have taken £100 from my account. My bank text to flag this fraudulent activity so I could block the payment but my card is now blocked until the payment is cancelled. Before anyone questions if I have forgotten to cancel... no I haven't. All the evidence to show that I am on the free plan and no receipt for this supposed transaction.