LovinglyReviews of lovingly.com

I am filing this review regarding a failed same-day flower delivery order placed on May 27, 2026. The order was placed early in the day for my wife’s birthday with guaranteed delivery for that same date. Throughout the day, I attempted multiple times to contact the florist by phone and left voicemail messages, but received no response. No delivery updates or communication were provided. Only late in the evening was the order canceled with the explanation: “Cannot deliver at requested time/day.” Although a refund was eventually issued, the purpose of the purchase was to have flowers delivered on my wife’s birthday, not to receive a refund after the day was already ruined. Businesses offering same-day delivery services should communicate promptly and honestly with customers if they are unable to fulfill an order.

On Valentine’s Day, my boyfriend purchased flowers from a local florist. Unfortunately, the order was incorrect, and the missing items were a chocolate letter and a necklace. I contacted the florist via phone, and they acknowledged the error and promised to rectify the situation. However, they failed to provide an answer to my concerns and instead stated that they would retrieve the missing items. Instead, they retained the money from the transaction.