Sam A.
Horrible .. wont change rating this time!
My honest experience is that I will never ever order anything from anything related to Gorilla Industries after the horrible customer service I have gone through over the last 6 weeks. Ignoring emails, giving false promises and finally after giving an ultimatum to have them send me my product or canceling my order yet they sent a payment request, got their money and did not dispatch it. This time JEFF I will not change my rating like I did in the previous order and I highly advise any other customer to never change their ratings as this is misleading and wrong and will never allow them to improve. I have been overly patient but enough is enough!
Response from Lotus NutrientsSep 22, 2020
Hi Sam, we are very sorry for the issues you encountered with your order. Due to unprecedented demand and restricted staff availability, we experienced longer processing and shipping timeframes than usual. For this, we do apologize. Hopefully, we were finally able to get this resolved for you, please let me know if there is anything else I can assist you with. We appreciate your patience and understanding.




