customer
The BEST!
It's clearly a small business and you shouldn't expect to get the same level of Customer Service as you would from a large retailer -- you'll be dissatisfied if you do. The product range is quite limited, as would be expected from a small niche retailer. The prices are extremely high, again reflecting the fact they are a small business. However, if you are familiar with how small businesses making artisanal and niche products operate, you will have appropriate expectations. In this context, I can say that the quality of the products they carry is outstanding! I have not found the same quality of herbal products from any other retailer. In those cases where you require a specific herbal product that is "mission-critical" and you are willing to pay substantially more for the best quality products, I strongly recommend them!
Response from Lost Empire HerbsJan 20, 2020
Thank you for your consideration & the time you took to write us a review! Yes we are a small niche company & not a huge herbal retailer. I am glad to hear you enjoyed the products you've tried. Please let me know if there was anything unsatisfactory about your customer service experience with our team. We strive to do the best we can.