Loop Mobile Reviews | Read Customer Reviews of loop-mobile.com

Loop MobileReviews of loop-mobile.com

4.0356 reviews
Computers & Phones
PTS Corp, (Loop-Mobile) - 2000 S Liberty Dr, Bloomington, Indiana

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Loop Mobile

About Loop Mobile

Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.For more detailed information, please visit our website at https://loop-mobile.com

Loop Mobile (loop-mobile.com) has 356 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: loop-mobile.com
Website: loop-mobile.com
Category: Computers & Phones
Location: Bloomington, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Loop Mobile reviews

Showing 71 reviews with 1 star · Clear filters

Francisco
Apr 12, 2021
in addition to the delay in delivery
in addition to the delay in delivery, i bought an iphone 8 premium and the battery health came below the guaranteed minimum of 95%
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Jason S.
Apr 9, 2021
I never got my phone I ordered
I never got my phone I ordered. I wrote an email to the seller but they haven't responded in two days. Guess I'll have to try file a claim with fedex. Basically zero customer support from loop mobile though. This is my second order from them, the first one arrived fine, but no sign at all on my second order. Apparently they don't use boxes to ship their phones, just bubble wrap. You might be best trying somewhere else for iphones not loop mobile.
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Virat P.
Apr 7, 2021
Still haven't received a response after…
Still haven't received a response after sending multiple email. I received a phone damaged in the box and they are not doing anything about it.
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Lucy P.
Mar 29, 2021
Try to get information to send back…
Try to get information to send back phone for days!!! There’s no way to call this company!!!
Response from Loop MobileApr 1, 2021
Hello Lucy Apologies for that. We have supplied the return labels for you. We will make sure you get a fast refund. Thanks Mihaela Loop Mobile
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Holly M.
Mar 29, 2021
I hate that i hit purchase and sent and…
I hate that i hit purchase and sent and the second after i purchased i realized it wasnt then phone i wanted and could bit cancel the purchase. I.have had to receive the phone and return and still waiting See if tal y'all are going to credit my acct back. You should allow a person time to cancel before shipping it.
Response from Loop MobileMar 30, 2021
Hello Holly It seems like we could not stop your order form being dispatched on time. We can see you have already posted the device back to us. We compromise on getting you a quick refund once the item is received back on site. If there is anyway we can earn your business in the future please let us know. Thanks Mihaela Loop Mobile
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My S.
Mar 26, 2021
Below 0 STAR
IN SHORT, MY PHONE DIDN'T COME IN 2 DAYS! I WAS OFFERED $20 REFUND TO CHANGE MY 1 STAR RATING TO A 5 STAR, AND THEY PUT REQUIRE SIGNATURE, SO I STILL DON'T HAVE PHONE. DON'T HAVE TIME TO GO INDETAIL NOW, ABOUT HOW BAD IT WAS DEALING WITH AUTOBOTS THAT GIVE GENERIC MESSAGES, ABOUT THEIR HOURS, YET IT WAS DURING THE TIME THEY WERE OPEN! PERIOD! DO NOT LET THE SALE PRICES ON ITEMS FOOL YOU, INTO DEALING WITH THIS COMPANY! UPDATE!!!! PHONE WAS DELIVERED TODAY, (WITH OUT A SIGNATURE!!!!!!!) BUT I THOUGHT THAT'S WHY, IT WASN'T LEFT YESTERDAY! WHAT A JOKE!! LOOP KEEP FLAGGING MY REVIEW SO I WILL SCREEN SHOT, ALL PUT THIS ON OTHER SITES!
Response from Loop MobileMar 26, 2021
Hello We understand that the order did arrive on time however, even aware of the arrival time as per tracking, FedEx could not find you at home. We require signature for our parcels as they contain expensive products and we need to protect us and the costumer in case of not receiving the device. Furthermore, we have tried to get things right with and offer a commercial gesture which you have decided to decline as well as keeping an aggressive speech throughout our conversations. We thank you for your purchase and we hope you enjoy the product Feel free to contact us when received the product and we will be happy to assist you with any queries related to the device. Thanks Mihaela Loop Mobile
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Joshua B.
Mar 2, 2021
I selected the pristine phone And…
I selected the pristine phone And wanted to pay more but you all are sending the fair one😡
Response from Loop MobileMar 2, 2021
Hello Joshua Thanks for your review. According to our system we see you have placed an order for a "fair" device, we can’t change any details of the order once this has been placed so we have shipped the grade ordered by you. We have contacted you in order to return the device and give you the opportunity to repurchase the wanted grade instead. Please feel free to contact us on [email protected] and we will be happy to help Thanks Mihaela Loop Mobile
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Suresh V.
Feb 25, 2021
I didn’t even got the phone
I didn’t even got the phone. Its been too long still waiting for it
Response from Loop MobileFeb 26, 2021
Hello Suresh We can only apologize for the inconvenience this has caused you. We have dispatched your device on time however, due to current weather in Memphis, T, FedEx is experiencing delays on almost all current deliveries. If you have any other questions please do not hesitate to contact us on [email protected] and we will be happy to help. Apologies once again for the inconvenience. Thanks Mihaela Loop-Mobile
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