Loop Mobile Reviews | Read Customer Reviews of loop-mobile.com

Loop MobileReviews of loop-mobile.com

4.0356 reviews
Computers & Phones
PTS Corp, (Loop-Mobile) - 2000 S Liberty Dr, Bloomington, Indiana

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Loop Mobile

About Loop Mobile

Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.For more detailed information, please visit our website at https://loop-mobile.com

Loop Mobile (loop-mobile.com) has 356 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: loop-mobile.com
Website: loop-mobile.com
Category: Computers & Phones
Location: Bloomington, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Loop Mobile reviews

Showing 71 reviews with 1 star · Clear filters

matthew V.
Sep 8, 2022
Rude
Rude. Not helpful. Rude. Rude.
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W. C. J.
Sep 5, 2022
I have returned the product and can’t…
I have returned the product and can’t get my money back.
Response from Loop MobileSep 13, 2022
Our apologies for your experience, I see that your return was delivered to us last Friday, 9/9 and we processed and issued the refund within 24 business hours on Monday, 9/12. Please email [email protected] if you need anything further.
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Danielle P.
Aug 24, 2022
Late order
I ordered my phone on a Friday at August 12th and it said that it would get to me in about 1-2 business days because I chose the FedEx 2 day shipping. I understand that this wouldn’t ship immediately. I thought was going to ship on Monday but wasn’t till Wednesday when it was shipped. Also, I was told I was gonna get updates about my shipment but I didn’t get ANYTHING. The only thing I saw was that my order was placed nothing else. On Wednesday, If I didn’t complain about my phone not coming or saying I would never use Loop mobile again. I don’t know if would have got my phone or not or it would came much later. Furthermore, my order came a week later after my order and that was unacceptable especially when I didn’t get any update about my order AT ALL. So again as I mention in my complaint this will be the last time I order anything on Loop Mobile.
Response from Loop MobileAug 31, 2022
Our apologies for what you experienced with the delay for this order. We shipped this order on time the delay was due to the payment not clearing on time with the bank. Unfortunately we have no control over the actions of your bank in regards to delays. We hope that you are satisfied with your product as we aim to satisfy each and every one of our customers. Regards Loop Mobile Team
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Anonymous.
Aug 10, 2022
I received 3/4 of the correct iPhones
I received 3/4 of the correct iPhones. 1 completely different color was sent. 1 phone had a third party non functioning camera installed. One phone is covered in sticky stuff and scratched up. I have been reaching out for 4 days now, to return them. No response. No updates.
Response from Loop MobileAug 15, 2022
Our apologies for what you've experienced with the quality of the devices upon arrival. We have been responding to your messages please check your spam folder. We have responded with a free returns label. We are waiting for you to return the device so that we can issue a suitable replacement and turn this experience around for you. We aim to satisfy each and every one of our customers. Regards Loop Mobile Team
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Essam
Jun 21, 2022
Do not recommend
I would not recommend purchasing from this site. The device purchased was in bad condition and their customer service is not reachable.
Response from Loop MobileJul 27, 2022
Our apologies for what you experienced with the device upon arrival. We have reached out to you several times and have provided a free return label. We are waiting for you to return the device so that we can issue a suitable replacement to your satisfaction. We aim to satisfy each and every one of our customers. Regards Loop Mobile Team
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Angel V.
May 17, 2022
Purchase of MacBook Air (2020) “Excellent” Condition
Purchased a MacBook Air (2020) for Over 800$ for excellent condition. Turns out the screen has water damage, and the back of the MacBook has a big dent. Most definitely getting my money back, and never purchasing something from here again.
Response from Loop MobileJul 27, 2022
Our apologies for what you experienced with the device upon arrival. We have responded with a free returns label. We are waiting for you to return the device so that we can issue a suitable replacement or a refund. We aim to satisfy each and every one of our customers. Regards Loop Mobile Team
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Suresh V.
Apr 23, 2022
I got a phone that has hardware problem…
I got a phone that has hardware problem it is frustrating
Response from Loop MobileJul 13, 2022
Our apologies for what you experienced with the refurbished device and glad that we were able to turn this around for you to your satisfaction and that you will purchase from us again. We aim to satisfy each and every one of our customers. Regards Loop Mobile Team
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Tomy B.
Apr 5, 2022
Website wouldn't even let me purchase…
Website wouldn't even let me purchase the product I wanted. My purchase constantly kept getting denied for no reason. Then "customer support" sent me an email asking unnecessary questions.
Response from Loop MobileMay 6, 2022
We're sorry for any inconvenience caused but our platform needed more information to validate and process your order. We value your business and we hope you could give us another chance to make things right for you. Regards Loop Mobile Team
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