Loop MobileReviews of loop-mobile.com

NEVER BUY A PHONE FROM HERE AGAIN! I recently put a brand new Bluetooth radio in my vehicle with Apple CarPlay. I work hard for my money and want to enjoy my liberties in life. My phone, however, would not connect to this CarPlay. I figured it was my car the entire time. For weeks, I began to send my car back and forth, to and from the place I got the work done for my Bluetooth radio. By the time they figured out it was my phone, I wanted to get a full refund on the phone I had just purchased. By this point, it had been past 90 days, and I was not able to receive a full refund. The only solution was to send a phone back without a replacement so I could be sent another one. I don’t know about y’all, but I bought a phone because I NEEDED a new phone, not because I wanted one. They expected me to have a “backup” phone as I waited for a new phone. They will not, however, send me a phone if I don’t send them the defective one they sent me back. I cannot transfer my stuff over to my old phone because it only holds 64 gigs of storage as the one I have now holds 256 gigs. Even if I wanted to, I couldn’t transfer back to my old phone (a 6s) due to the fact it simply cannot hold the amount of storage I have put on the new one. I am very dissatisfied with my purchase with still no resolution, so to save y’all some time and money, I would never purchase an item from here again. I am now out $700 with a cheap ass phone and charger. That’s also another thing. The charger recently broke after not even a year of owning the phone. Please listen to me when I tell y’all this. I’m not just blowing smoke. I’m trying to help people who work hard for their money to not make bad financial decisions like I have by purchasing a phone from Loop Mobile. PS. Fix your customer service hotline. Nobody answers the damn phone. I couldn’t get anybody on the phone for weeks. Horrible business, horrible customer service.

No service!!!

I wish I could give them 0 stars. A year ago I purchased a computer from them. They sent me an Apple that was 5 years older than advertised and worth almost nothing. The asked me to send it in for a replacement. Now they have my computer and my $1,000 and for six months they’ve been telling me to be patient and they will send a replacement. Scammers!

This is a scandalous company. Bought a MacBook Pro m1 14inch through Back Market. Loop Mobile beign the seller. And this company had the audacity to send me the wrong charger. A mag 2 charger instead of a mag 3 charger. That was clearly on purpose. After just buying a laptop and excited about it. Super let down by the fact I was not able to charge it. I will be returning this laptop back. Buyer beware!

I ordered an iphone case and needed to get customer service that I had ordered the wrong case. I have no idea how to return this item. This is the responds I got: Emily L (Loop) Nov 14, 2023, 18:04 GMT+1 Thank you for reaching out. This order number is not associated with any Loop service Best of luck locating the correct Customer Service team. Best, Emily And here is the other message: Your message to has been blocked. See technical details below for more information. And then there is no information BELOW.

Requiring a signature on a $18 purchase is the dumbest thing I have ever had to endure. I would never use you again because of the inconvenience. Shame on you

I did not receive my computer. It's much more than the two days you promised for delivery I don't know what happened to it can you find out please and let me know thank you.

Never received product.