Heather
I had a order with them 2 dog cooling…
I had a order with them 2 dog cooling mats for my dog. I have several dates of when they were going to be delivered, never was. So I found it really upsetting to pay them the money, and not getting my order, I am 73 years old, and I'll afford to lose money this way.
Response from LondonnkJul 30, 2026
Dear Customer, thank you so much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.




