Sharon M.
I ordered a mini Christmas Tree
I ordered a mini Christmas Tree. I seen it advertised somewhere. Price was £9.99 and £3.99 postage. So i picked up my parcel today and to my horror it was a small diamond painting of a Christmas Tree! I emailed Londonnk only for them to tell me to send it back but i need to pay the postage! I said no i wont be doing that. I have now emailed again demanding a full refund or i will be taking the matter further. They have replied offering £9.99! Absolute disgrace! SCAMMERS....Do not use this company! UPDATE.. I was contacted by Londonnk to ask me to send photos of product i recieved rather than the one i ordered. I have already sent photos by email to them of said product. I have all emails regarding this matter. After some back and fro i have recieved my refund. I still dont recommend this company!
Response from LondonnkAug 20, 2026
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you. To correct this error as quickly as possible, please send your order details and product photos to [email protected]. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue. Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.




