Cathleen L.
Rubbish…
I ordered foaming ear cleaner for my dog. Does not foam, no pads enclosed, as stated on website. Waited over 2 weeks for my order. Bitterly dissatisfied. The product is called askme,pet earwash. Every bit of writing is in Chinese.
Response from LondonnkAug 19, 2026
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you. To correct this error as quickly as possible, please send your order details and product photos to [email protected]. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue. Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.




