Terrible service, 3 weeks to arrive and definitely not as described. Ordered fans with cooling technology and received cheap £2 fans instead. Avoid at all costs.
Response from LondonnkJun 18, 2026
Dear customer, we apologize for the poor service. We value your feedback and sincerely apologize for any inconvenience caused. If you believe the product does not match the description, please send your details to our customer service team (email address: [email protected]). Our team will assess your situation and strive to provide you with a satisfactory solution.
MA
Mr Alan P.
Received the self adjusting spectacles
Received the self adjusting spectacles. They are useless as everything is blurred when you look through them. Have contacted customer service and received the same ridiculous message each time. Have asked for a refund and heard nothing back. This company should not be allowed to trade. They are unscrupulous. Will never ever use again. USE AT YOUR PERIL
Response from LondonnkJun 18, 2026
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at [email protected], and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
AS
Anita S.
Give me a refund for poor quality…
Give me a refund for poor quality damaged good
Response from LondonnkJun 18, 2026
Dear customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that the quality of the product you purchased did not meet your expectations and fully understand the inconvenience this may cause. Please send your order details and a brief description of the problem to our customer service email: [email protected]. Our professional customer service team will handle your issue as soon as possible and provide assistance within 24 hours. Please give us a chance; we will do our best to resolve your problem. Thank you very much.
MT
Mrs T.
I ordered spacecreator and they are…
I ordered spacecreator and they are appalling I only managed to get 2 cushions in and very little space saved, also polyurethane paint i was expecting a large tin of paint i received a container which contained 500 grams and even then , it was half empty , not even enough for 1 step , I am not happy as very misleading advertising, I will be seeking a refund immediately , also time for delivery was awful .
Response from LondonnkJun 17, 2026
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for both the extended delivery time and that the product performance did not meet the promised expectations. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at [email protected] with your order number. We are ready to assist you with suitable solution.
Thank you for your patience and the opportunity to address this.
PB
Paul B.
Wish I had read reviews before buying
Wish I had read reviews before buying, avoid at all costs placed a order over 1 month ago and re ieved nothing.
Emailed to get a generic reply after 5/6 days saying to be patient not confident I will get my item at all
Response from LondonnkJun 15, 2026
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
IM
Ian M.
Ridiculous delivery time (still…
Ridiculous delivery time (still supposedly in China after many weeks). Useless customer service, take a week to reply, then say to wait another week, i told to wait yet another week, then just that they already told me to keep waiting ! I nolonger trust it will even turn up....
-update. Just had email saying to wait ANOTHER 7 days🙄 and offering partial store credit. No comment in slow replies or acknowledgement thus is now the THIRD "wait another week". AND the reply here to say to contact customer service, when I said i had MULTIPLE times? 😂
Response from LondonnkJun 15, 2026
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologise for the delay in delivery, which has fallen short of your expectations. This is certainly not the experience we wish our customers to have.
We are committed to resolving this matter to your satisfaction. To ensure this is dealt with as quickly as possible, please contact our customer service team at [email protected], quoting your order number. We will do our utmost to provide you with a suitable solution.
Thank you for your patience, and for giving us the opportunity to resolve this issue.
CO
Consumer
Disgusting company
Disgusting company . Never delivered the hearing aid product I ordered in May . Sent many messages but no refund or replacement. Now I get many marketing emails from them . Real con artists .
Response from LondonnkJun 8, 2026
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: [email protected]). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
RO
Rosey
Absolutely shocking! Want a refund
Absolutely shocking! Have contacted them 6 times over the past few days to return portable steam cleaner. They sent me two of them? They are not as expected . Cheap, nasty, useless! They reply with the standard, same message every time. You can see the message below. All I want is a refund and you can't get in touch with an address?
Please see below message I keep getting?
Product not as expected. No good for job required. Not suitable. Not used and you sent two. Please can you tell me how to return and refund.
Thank you
MW
On 2 Jun 2026 08:32, "Customer Service Centre (Support)" wrote:
Customer Service Centre (Customer Service)
Jun 2, 2026, 15:32 GMT+8
Dear m w:
Thanks for your message.
We're sorry the product didn't meet your expectations.
To better assist you and improve our service, could you share what specifically didn't work for you?
If the size isn't right, please tell us whether it's too big or too small. Which size do you need?
This will help us address your concerns more effectively.
We appreciate your cooperation and aim to resolve this to your satisfaction. Your feedback is important to us.
Looking forward to your response.
Best regards
Messenger: London NK
Working Hours:
9:00 pm~6:30 am & 1:00 am~10:00 am（UTC‑4, Washington, USA）
7:00 pm~4:30 am & 11:00 pm~8:00 am（UTC‑6, Mexico, Mexico）
3:00 am~12:30 pm & 7:00 am~3:00 pm（UTC+2, Berlin, Germany）
2:00 am~11:30 am & 6:00 am~2:00 pm（UTC+1, London, UK）
We commit to respond to and resolve all inquiries within 24 hours via online chat, phone call or email.
Your satisfaction is our top priority. Please feel free to contact us anytime for support.
We will actively follow up on your issues until fully resolved to minimize any inconvenience.
m w
Jun 2, 2026, 15:27 GMT+8
Dear sir/madam
I would like to return the above order. Not suitable! Can you please let me know how to return. Thank you
Michael weddell
This email is a service from Customer Service. Delivered by Zendesk
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Response from LondonnkJun 5, 2026
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: [email protected]. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
