John L.
They make it difficult to get a refund. Very Unprofessional
I arranged to have a basic website designed for $500. Part way through the design, I decided it was not going to work out so I asked for a refund. They made an attempt to dissuade me, which is fine; I would do the same thing if the situation were reversed. However after reiterating my request a few times, they continued to press me so I stopped responding to their calls and messages. At one point they called 17 times in a row. Harassment comes to mind. I finally did get a refund, followed by this text message, which is a 100% unedited copy. "Listen to me a.shole. (change requested by Trustpilot) You received your refund because we refunded that amount to you. Otherwise there was no chance you would get your money if our lawyers would have fought this case you would have lost those pennies you paid us to build your site. You're a crazy ass person I swear. You just don't have the courage to face someone that's why you just can't answer the phone. We're a legitimate company that's why we refunded the amount. We're not going to sweat over that $500 those were literally peanuts to us. You're not a business man I guess. You're just an indecisive person. Have a good one. Hope you sleep at night." The website states: 100% Satisfaction Guarantee 100% Unique Design Guarantee 100 % Money Back Guarantee