Ashley S.
Terrible communication and experience.
We were not told there was a 1 year deadline, only UNLIMITED corrections and changes and that the project would be done in 4-6 weeks. Honestly, it could have been a 6 month project but the amount of rework that had to be done on their end for their mistakes added another 6 months (6 months is being nice - there are several things I still need to go back and correct). Their lack of communication, attention to detail and deadlines pushed the project out to 12 months. We would send in what we needed to have completed and then we would go look and found everything from spelling errors to photo errors to ignoring the bulk of the work requested. We had to find the corrections and errors. We would tell our PM to have them double check their work, he would tell us it was good and that they did double check e - and we would still find a minimum of 10 errors per request. I wish I was joking. It would also take weeks to have them start to implement requests including our "final ask" that was during our surprise contract terms - they called and said that we needed to pay to have them make the update that we had requested 2 weeks before their contract ended because again, they are very slow to respond. I would request a phone or video confrence, tell them what time I had available and not get a response for days so my office would schedule that time and then they would be "waiting for me" on one of the 3 times that I had suggested the week before without a response or confirmation or meeting request. After we called them out on this happening 3 times, they finally sent a meeting request and then they failed to show up to that one. After another scathing email calling them out for their unprofessional behavior, some emails were responded to in a timely manner. If you don't mind checking and re-checking their work, missed appointments and little to no communication, then go with this team. We had a bad experience and I regret selecting this company. The sales guy was great, everyone else has been a nightmare. They did build a decent project that I know we can work with and finish but this should never have taken this long. Most of the commnication goes over email. There are other companies out there that value their customer's time better.