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Dear Fellow Patients & ModivCare Board…
Dear Fellow Patients & ModivCare Board Members , I am writing to express my frustration with the services provided by Modivcare Virginia Transportation. As someone who depends on this service to get to my medical appointments, I, like so many dissatisfied patients, have had multiple negative experiences with this company. These include canceled rides, difficulty reaching customer service, long wait times, rude representatives, being stranded for more than 4 hours multiple times, and being lied to about ride activation after waiting 45 mins. Careless and negligent booking of appointments is also a major issue. It is clear that this is a systemic problem that needs to be addressed by those at top. Therefore, I encourage all patients with similar problems to reach out to the Modivcare's Board members, President of Modivcare Ilias Simpson, CEO L. Heath Sampson, CCO Jody Kepler, and Vice President Jonathan B. Bush. You can find their information on the Modivcare website (https://www. modivcare.com/ company/ leadership) or on LinkedIn if you can’t find their contact information. I encourage you to also reach out to BBB, your insurance company and your local government regarding your complaints, as they have contracted Modivcare to provide quality needed services to the community. We cannot rely on complaining to the supervisor or manager of the local Modivcare offices, as this is an in-house issue. We must take our complaints to the top of the chain, to the people who have the POWER to make the much-needed changes. If any board member of Modivcare is reading this, I would like to respectfully request that you take our complaints seriously. The attention and intervention of the board are needed by the community you serve. People's lives are at risk if no action is taken to reform your local Modivcare offices responsible for serving those in need. Sincerely, A Dissatisfied Patient