Lively Home ConceptReviews of lively.com

Be aware that if you need to cancel your service, you are charged for the entire billing period. No refunds for unused phone time. Since this phone is mostly for seniors, Lively is taking advantage of them.

Customer service is the clear differentiator between good and poor businesses.... This morning I received the best service from a retailer for a long time They've also got Nicolas Vehe lemon pepper ..it's amazing

Agree with other users: Unacceptably poor service to those that need it the most - our seniors! Disconnected after being on hold, only to find out that service hours were "now closed" I will be returning phone. Feel free to look up my phone log, # ending 4085. GOODBYE Jitterbug and Lively. I hope you clean up your act.

Total rip off!! I purchased for my Mom. Soon after receiving, she began getting marketing text messages. This phone was used only for family. Then on two occasions I called her, a recording from Verizon came on saying the phone number was not in service. In trying to reach customer service, I was on hold for over an hour. When the Rep got on, he was trying to figure out the problem. He couldn't figure it out. I asked him about the monthly usage on the bill and he said it was fine. So today, one month later, I called about credit for when the phone was not working and they say it was turned off for over usage, YET they still charged me on my autopay, PLUS over $100 more than the monthly. Complete B.S!! They market to seniors and try to rip them off. READ ALL THESE REVIEWS!!! A 1.3 tells you how terrible and ruthless this company is.

The customer service is abysmal and often hostile. I think they really do not like their customers.