LiveAgentReviews of liveagent.com

Awesome support, great product, a lot of features and great price. The best cost/benefit company for customer support.

Love it love it love it. Everything is so streamlined and convenient. I love the smart folders, the tags, the remembered users, etc. I also like that you can forward straight from within the ticket or split it into two and mass actions for multiple tickets. Also the ranking system definitely gives some incentives to work harder. I am the queen of badges! We don't use the chat or phone call feature so I can't comment on those. The email functions are beautiful. I only wish there were a way to MERGE tickets for those people that create new emails for everything.

While missing some basic features like the ability to name, and combine tickets, I'm far happier with Live Agent over ZenDesk. The support is impeccable and they're very receptive of feedback.

I would like to make the service more efficient, with optimi tools

I've been using LiveAgent for many years and it just keeps getting better! With the API features we've got a tried and true setup that allows us to be customer service superstars– something SpeakerMatch is noted for and most certainly aided by our use of LiveAgent. Keep up the great work guys!

I love the program and it works on a basic level perfectly. As I progress and start to work with tools and asking the program to do more things it isn't as intuitive or flexible as I woul prefer. This wouldn't be a problem but the help is very hit and miss. If you get a rep on the line that isgood, if you don't you won't get the answer needed as they have their canned responses and don't seem to hear what you're actually talking about.

Live agent is easy to use and helps keep track of thousands of tickets we get on a daily basis. Hopefully we can have more integration with different websites. Calls can be better.

Trabajo diariamente con la herramienta y es de gran utilidad, su manejo es muy sencillo y práctico.