Ollie
Leightweight but heavy on features.
Works well as a standalone helpdesk system with integrated live chat, tailored the system to our needs including auto replies and template responses.

LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ollie
Works well as a standalone helpdesk system with integrated live chat, tailored the system to our needs including auto replies and template responses.
Clare
Can do most things you need from a support desk !
Marija
Although Im new at LiveAgent, it couldnt be easier!!!
Andrey
Good solution for tech support, but some times i have trouble with sound alarm. And this problem can not be solved from LiveAgent side. Anyway this is the best service for support which i ever use )
Tom
badges and levels are 'Key" to keeping employees engaged with closing tickets
Anthony Salazar G.
La herramienta es buena, pero falta el reporte por etiquetas o acceso a la base de datos para crear reportes personalizados y estadísticas.
Norma
I only wish that tickets were a little easier to sort but otherwise it's a great system!
Response from LiveAgentNov 21, 2016
Thanks for your feedback. How would you like to sort tickets in your account? Maybe there is already a solution for that :) Please, let me know/send a message to [email protected] Thank you.
Chris
Good tool for customer service