LiveAgentReviews of liveagent.com

I found LiveAgent while I was researching for a help desk solution that fits my business structure. I have different online sites with separate support email accounts and social media channels. I needed a way to organize everything under one solution. I wanted to measure my performance, convert all interactions to tickets so as to be able to ultimately make my customers happy and turn prospects into long term customers. There were a few other solutions I saw but it looked like I needed to break the bank and they appeared too complex. The value-cost ratio was huge for me as a small business owner si I went for ladesk. I am currently in the testing stage and I actually mean testing in production because I have moved all my support structure to LiveAgent and so far, I am happy. If you need to relieve yourself of some stress and actually focus on the business of satisfying your customers, go for LiveAgent. It is simple to use, will deliver true value, your customers will be happier and one striking difference you will experience is the personalized and humane support you get from the ladesk team. It's awesome! I won't trade that for anything else. No kidding.

The person who talked to me was really helpful, it solved all my questions and most importantly it felt personal, and not like a script. At the end i was truly satisfied by the way he handled the whole chat.

We started using it as a ticketing system, which is very nice and pretty straightforward. The live chat is now one of the big features we use now, cause it's very efficient and linked to tickets. Lots of customization possible but I have not explored all options yet.

Great app and customer service. Useful features with reasonable price. Managing customer enquiries and chats made easy. Includes almost everyting that small or big business needs to service their customers.

We use Live Agent for more than one year and we are very satisfied, the cost / benefits is excellent. All support messages sent by e-mail, website forms and facebook are sent to Live Agent platform and then will answered by my team. With this process I can be sure that my company will not loose any message received and manage the quality of our help desk. They have integration with Facebook, every message sent to my company's Fan Page become a ticket on the platform so my team can answer fast in the same platform they use every day. Comparing to other platforms Live Agend has inumerous great features with better price them competitors.

We are very happy with LiveAgent, it’s easy to use and makes managing customer enquiries by chat or email straightforward. A lot of enquiries come through our live chat these days enabling us to respond to customers straight away. Using LiveAgent has had a positive effect on our productivity and it’s popular with customers.

Really like this software! It fits all our company needs and does what it need's to do!

Its such an easy package to use, we deal with lots of incoming support tickets per day, and it helps our team keep on top of them all.