LiveAgentReviews of liveagent.com

very cool and nice

OK first of all its great and the support is exemplary .. However as with all great things there is room for improvement. 1. I would have liked there to have been more "best practices" documents or white papers on how some fictional or real businesses use all the feature on LA. As it is a struggle as afirst time user to be able to understand how the various system features co-operate with each other. 2. With so many feeds for tickets we often get multiple tickets for the same support issue. I urgently need an easy to use feature to merge these tickets otherwise they get cumbersome or the customer thinks an open ticket has been solved. 3. Online Training courses or Offline manual or Youtube ... Maybe I am missing something but for such a capable product we need more inspiration as to how we can employ all of the features.

But we expect more features like merging of the tickets.

Though, our primary intention was to use LiveAgent for our helpdesk to serve customer service, LiveAgent turned out to be more of a tool that helped us increase our sales. This is a fantastic platform and I am sure all of the LiveAgent clients also will share the same opinion.

This is the best customer service tool available on the market, with plenty of possibilities to integrate different sources such as Facebook, Twitter, E-mail, Survey Monkey, etc.

Excellent service and very efficient.

my company and i as an employee has been using LiveAgent for years , it was great product and have excelent support . fast response and straight to problem solving .

I'm sure it was the best way for you to know what the organisation with their wise and experience quality that help