LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

Showing 455 reviews with 5 stars · Clear filters

Chris B.
Feb 7, 2021
LiveAgent has been a great addition to…
LiveAgent has been a great addition to my school's environment. My school recently separated from the church that was hosting us and we needed a new ticketing system as we were using the church's system before the split. LiveAgent is super intuitive and easy to use, I highly recommend it. Their support was very helpful in the setup and the initial configuration of the ticketing system.
Response from LiveAgentFeb 9, 2021
Hello Chris, thank you very much for your great feedback! Just know that we are here for you even though your account is fully setup now! Just reach out to us via chats on our website whenever you have any questions! :)
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Magdalena en M.
Jan 19, 2021
24/7 bereikbaar!
24/7 bereikbaar! Voor al je vragen, opmerkingen en aanmerkingen. Het is heel overzichtelijk en alles is op één plek te vinden. Bellen, e-mailen, chatten: het is nog nooit zo makkelijk geweest!
Response from LiveAgentJan 19, 2021
Hello Magdalena and Milica! We do not speak Dutch but we used google translator to understand and we cannot be more excited to see that you are happy using LiveAgent! You know where to find us should you need anything! :)
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Foxlie
Jan 4, 2021
LiveAgent is a great software!
LiveAgent is a great software! We are abel to use the same software for all our 5 diffrent brands, witch made LiveAgent the optional choise!
Response from LiveAgentJan 4, 2021
Hi Foxlie, thanks a lot for your kind feedback! We are happy to hear that you are now handling your customer support from all those 5 brands in one place in LiveAgent! :) You know where to find us should you need anything!
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Vhanness
Dec 14, 2020
Good job
Good job, my email software is fast now.
Response from LiveAgentDec 14, 2020
Hi there, Thanks a lot for your feedback, we are very happy to hear that LiveAgent has made it easier to work through your emails and tickets and that you have been satisfied with the various benefits it brings to your everyday worklife. Happy to have you with us!
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Maddie P.
Dec 11, 2020
We switched to Live Agent
We switched to Live Agent from a competing help desk and we have been very pleased with the software performance and all of the features it encompasses. Tags are such a small detail to all that Live Agent holds, but they are a very convenient way to organize your tickets and we use them every day. We also utilize the Knowledge Base feature and love the convenience it offers both to us to be able to easily upload information and to our customers to be able to find the answers to the questions they have.
Response from LiveAgentDec 14, 2020
Hi Maddie, Thank you very much for your kind words! It's amazing to hear that switching to LiveAgent was the right choice for you and that you have been satisfied with all the features and benefits it can bring to your everyday work-life. Keep up the amazing work and remember, our team is online 24/7 to assist you in case of any questions!
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Ciara S.
Dec 10, 2020
LiveAgent was just what we needed!
We had been using a similar email software that had stopped forwarding email replies from customers to us, so we missed a lot of important correspondence from subscribers. When that company couldn't fix the issue we moved over to LiveAgent which has even better features and no forwarding issue, which was exactly what we needed!
Response from LiveAgentDec 11, 2020
Hello Ciara, thanks a lot for your amazing feedback! I am excited to hear that your issues were resolved by moving to LiveAgent! You know where to find us should you need anything! :)
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George
Nov 10, 2020
Great product with excellent support team
Great product with endless integration. We're using live agent to auto assign tickets where possible to cut back on manual assigning across the business.
Response from LiveAgentNov 11, 2020
Hello George, thank you very much for your great review! You know where to find us should you need anything :)
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Alex B.
Nov 8, 2020
This software is really worth the monthly fee
The company that I work for has implemented this software recently and has enabled me to work from home. You can access the chat, email, and calls features from just one webpage, which helps me be more efficient and provide better customer service to our customers. One thing that I don't like is that I am not able to call two numbers at the same time, but I would definitely recommend it.
Response from LiveAgentNov 10, 2020
Hello Alex, thank you very much for your honest feedback! We appreciate it a lot and we are also very excited to have you with us and to hear that LiveAgent has enabled you to work from home and still have all the access to all the communication you need :) Feel free to send us any suggestions on improvements to [email protected]! :)
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