LiveAgentReviews of liveagent.com

Fully of functionality and easy to setup. This has it all. Wish we had found this sooner.

We have used Kayako for years but when they decided to move to a saas version only, we started to look elsewhere so we could switch to a solution where we could download on our own server. We did several trials with many solutions and we absolutely love Live Agent. It gives us all of the features and flexibility that we need. It was crazy simple to install and integrate. Highly recommend!

We have worked with different ticketing / support software in the past and there really is no comparison. LiveAgent is easy to use, easy to set up. There are tonnes of great and useful features in LiveAgent. My favorite is their custom reporting feature. The team at LiveAgent is also great. I have never had to wait long for someone to answer or help me.

Live agent has changed how our office runs. It is easy to use and makes our workflow significantly better. I would recommend this for any office!

This product does it all very good. A year ago I would have marked 4 stars due to some stability issues but they have fixed it and not a problem since. Their team is always making the program better and better. The installation is a breeze, truly easy for what you are getting out of it. Put in your email address info and make a chat button/area through their handy chat builder, put that code in your website and you are done. From there add in predefined answers for your team to use, some templates, tags, etc and you got email and chat all in one. The analytics is amazing, it quickly drills down on hundreds of thousands of chats and emails, showing you yearly, monthly, daily, and more. Watch an customer support agent's work or a department. Really good insight on what is happening. Give this system a try if you are looking into email and chat support, highly recommend it.

This is a program that I have to use every day for work and it has been the easiest and one of the most useful tools that I have in the office. It's easy to back track and find messages from the night before or over the weekend when we are closed. It also helps keep the phone lines a little quieter and still allows us great customer interaction. By keeping record of the conversations it's easy to pick up where someone else left off and to not provide the same information over and over again. I recommend this to any one that is interested in building relationships with their customers through their website!

Simple and customizable. Works for my needs. Perfect price point. We have 400 users and it keeps us organized. You wont find a better soljtion for the money and interface is neat. Also has a mobile app.

The platform is amazing, such a good UX,very pleasant to use and bring results over 28% better than all other platform we used to use. Wish I discovered them before!