LiveAgentReviews of liveagent.com

Live chat for help with a new user is faster and more efficient that use of the Forum.

As an IT Manager who has used a few different types of ticket management applications to help keep track of employees and client needs, LiveAgent is great! The labels and organization features once setup make it easy to see what type of issues users are having. Which also help if you need to run reports on a history of a problem. My employees also think the software is easy to use not only from the computer it from an iPhone or an iPad. This accessibility makes it easy to keep up with the tickets while in the field. Overall I cannot say enough how happy I am with LiveAgent and that I would definitely recommend it as a Help Desk ticket tracking software.

My agent Lou was fantastic he answered all of my questions and worked with me to get the best deals possible! Thank you Lou

A very efficient way to communicate with all departments and customers alike and also to streamline email communication.

Great Service!

Live Agent is such a wonderful experience as it makes my work for me to do much more easier. Everything is organized, easy to use, and it reminds me of tasks that need to be completed. Comparing before I started using Live Agent to when I actually started using it, I say that it makes my work process much more easier especially with all the requests that I have to process. I strongly recommend it to everyone you will not regret it.

I have used live agent in both capacities as a customer, and as a way to communicate with our customers through work. It is very helpful from a consumer standpoint to have live help and also the ability leave messages for a reply at a later time after hours. From a perspective of using it for our company it has proven to be a very valued resource to keep up the lines of communication with our customers and their questions/concerns. I love that it allows us to archive the questions/responses and search for them later if the need arises.

LiveAgent has been easy to use and sufficient in helping our customers online. I like how it is easy to navigate and also the "help chat" was very nice to have when my system glitched one time. We have gotten good feedback from clients using LiveAgent chat from our website as well. It keeps the volume of calls down, while still getting people's questions answered in a quality and timely way!