LiveAgentReviews of liveagent.com

Great platform, no lag, no issues with sending messages including attachments.

Impressive Support! My issue was resolved in no time. Very happy with the service and response.

I have tried all the various help—desk solution. Bar none, LiveAgent is the best and the best in terms of support and responsiveness. In my books, it is truly the best customer service management system available. Full featured, everything you need to offer support to clients/customers. Chat, Video, Phone, Email, Support Port, the works!!!!. Not only do the features of LiveAgent meet all the needs for delivering an efficient customer service experience they are consistently improving and expanding the system to do more. It means I am offer top notch customer support. To top it all off, customer support from LiveAgent is top notch. All my questions are always answer promptly and including all the relevant info needed. No issue gets unsolved or unanswered. The staff at LA cares about their clients and have bent over backwards to help me to be able to provide support solutions for my new business directory project. I would wholeheartedly recommend their services and or software to anyone that's looking to take their customer service for their business to a whole new level.

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I like such options as rules, with which you can achieve almost anything you'd like. Statistics are great, API requests also allow to implement many things.

I have seen a lot of different tools like this, even purchased several but this is by far the best value for money.

I researched major 5 helpdesk offerings (SaaS and on-premises) and found LiveAgent (ladesk.com) feature-complete and ease to use. I like on-premises option because it allows greater flexibility and security when integration with back-office apps is needed. Solution is in our full control! Support is excelent (of course they are using their own tool) so agents respond quickly and with detailed answers.

Does almost all we need to handle support stuff. Would be nice if they implement some database optimization tool - after several years of usage our db is huge and slow in some cases.