LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent Reviews | Read Customer Reviews of liveagent.com

LiveAgent reviews

Showing 455 reviews with 5 stars · Clear filters

Endija Z.
Feb 10, 2020
Live Agent has been amazing
Live Agent has been amazing! Since our company started using it, it has saved so much time and hassle. An amazing benefit is leaving notes on emails that are only visible to the operators. This helps with keeping updates on emails that take longer to resolve. Tagging: We have created so many tags using key words, this has helped with reporting and creating appropriate autoresponders which saves us from answering the same question thousands of times. Lastly, I love how you can assign emails to specific people. So if an email is about a certain thing that only one member of staff can deal with, I would assign this email to them-amazing!
Response from LiveAgentFeb 11, 2020
Hi Endija, Thank you very much for the kind review. Because the tags work very similarly to Gmail tags, they are intuitive and feel very natural to use. We are glad that leaving notes and assigning tickets is helping you in your day to day work life. Keep up the amazing work!
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Emanuele B.
Feb 8, 2020
Give your customer a perfect helpdesk experience
Even though this tool seems perfect for big companies only, I gave it a try in my small agency, which has not many departments and sophisticated ticket assignment rules. I am really satisfied with offering my clients a perfect helpdesk experience without additional efforts of my team. In the near future, I plan to integrate the voice chat, to give an extra benefit to my clients and outclass my competition
Response from LiveAgentFeb 10, 2020
Hi Emanuele, pretty thrilled to see you benefit from LiveAgent on a smaller scale. LiveAgent is as powerfull for individuals/SMBs as for the bigger companies because, in your smaller agency, every member might wear different hats and it's very crucial for your success that each member is as productive as possible and focus on what is important to bring the business home. Thank you for your review Emanuele and we are always ready to help you if you need anything. ~Matej & LiveAgen team
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Harriet
Feb 7, 2020
Live agent has many useful features…
Live agent has many useful features e.g. auto responders, tagging emails and a help desk. It is quick to get the hang of.
Response from LiveAgentFeb 11, 2020
Hello Harriet, in LiveAgent we are working on additional useful features which are coming in, like Instagram or Viber integration. Stay with us to find our more.
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Adam K.
Feb 6, 2020
LiveAgent is Amazing
LiveAgent is Amazing! I just started using this software about 6 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing!
Response from LiveAgentFeb 11, 2020
Hi Adam, Thank you so much for the kind review and props to you for having a good time fully exploring everything LiveAgent has to offer. We hope that having all your tickets under one roof makes for efficient customer support. You know where to find us if you need anything!
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Gemma
Feb 6, 2020
We moved from Zoho Desk to LiveAgent…
We moved from Zoho Desk to LiveAgent after having a few issues with not only bugs but userbility and support and we are really impressed with the service, not only was it fast to intergrate, but it is incredibly intuative and easy to use. Tagging and reports have given us valuable data, I can keep an eye on my staff without feeling intrusive and we have saved a lot of time and money with email automation. My only wish is that the reporting was more intuitive.
Response from LiveAgentFeb 11, 2020
Hi Gemma, We are very glad that you have been able to find the answer to your problems with LiveAgent and that you are able to evaluate all the necessary data easily and intuitively. We will keep working on further improving this in the future and thank you for the support along the way.
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Felicia M.
Feb 6, 2020
Live Agent has changed the way we speak with customers
Live Agent has changed the way we interact with customers on a more personal level. It also provides a way to assist them in real time and quickly direct them to links around our website. The software is easy to use for the admin and customer.
Response from LiveAgentFeb 10, 2020
Hello Felicia. It is great to see that even your customers like LiveAgent as it makes their life easier. We are trying to do our best to offer flexible service that can help you with your daily routine. Providing personalised support is a key for us as well and it is great to see that you are taking it seriously as well.
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Connor D.
Feb 6, 2020
An outstanding piece of software that…
An outstanding piece of software that makes communication with colleagues, customers and clients a breeze. Very user-friendly interface, that can be easily customised to the business' needs. Highly recommended!
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Peter
Feb 6, 2020
Liveagent has made our working days…
Liveagent has made our working days easier as we have multiple mailboxes all in one place.
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