LiveAgentLiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Herman W.
LiveAgent is amazing, It's super easy to use and a great way to manage my emails on a day-to-day basis. The best part is how easy it is customizable to cater to your needs to organize my work. I would definitely recommend this to other companies that also do support.
Response from LiveAgentFeb 13, 2020
Hi Herman, thank you for your kind feedback! Nothing makes us more thrilled then seeing our customers happy with our product! :)
Amar S.
Live Agent is the best communications service I have ever used! It is really easy to use and has many convenient features. One of these features is canned responses, this is perfect as it allows me to get through more emails during the day and gives me more time to complete other tasks.
Response from LiveAgentFeb 13, 2020
Hi Amar, thank you very much for taking the time to write this kind review. We are very thrilled to see that LiveAgent makes your work more efficient and faster! :)
Paras A.
Trusting in live agent as our support system was one of the most finest decision of our organization, we achieved ROI in less then 3 months by reducing our costs on self maintenance of Software. The team is very responsive and the integrations offered are something which are at par with Industry, integration with zapier is something very noteworthy. Highly recommended ! God bless the team
Response from LiveAgentFeb 12, 2020
Hi Paras, Many thanks for such a kind review! We are so pleased that LiveAgent has helped you achieve such incredible results in your day to day work life. Props to you for making full use of the integrations we offer, making LiveAgent so much more than just an ordinary helpdesk software. Keep up the great work!
Ashikin A.
The main purpose we are using this platform is that we have a technical and customer support department which constantly uses LiveAgent to interact with the clients, help them with any technical related issue they encountered and to address the issue, they can use either ticketing system or live chat, depending of the issue they have.We have also extend this services to 2 of our other departments with similar functions too and it's proven to be a user friendly and the mobile app makes our work seamlessly easy.
Response from LiveAgentFeb 12, 2020
Hi Ashikin, thank you for taking the time to write this kind review! We are very glad that LiveAgent helps you to interact with your clients and help them with all the issues or queries they have. I am also very glad that you find our software user-friendly as that is exactly what we are aiming for! :)
Jacob W.
LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ensuring they gain what they need. It also gives us the stats we need to analyze our work and level of service. The interface is very visual, with colour-coded statuses and tags. Management of tickets is very adaptable to the needs of our office.
Response from LiveAgentFeb 12, 2020
Hi Jacob, thank you very much for your kind review! We are very thrilled that you find LiveAgent helpful in your everyday work and that it has changed your support for the better, as that is exactly what we hope our product brings to you and all our customers :)
Phanindra B.
This is a best all in one support handling tool, a must need to any company.
Wendy
LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each separate channel. You can also track support tickets and set up a knowledge base and helpdesk.
Response from LiveAgentFeb 11, 2020
Hi Wendy, We're so glad that you are finding the value of having all of your tickets and queries under one roof and accelerate the support process.
Mollie L.
Very useful software when considering customer care and working with clients! Has features to provide auto-responses to customers after the system targets the queries they pose, allows you to filter through the most important or pressing matters by adding tags dependent on the content of incoming emails. Also allows you to assign emails to specific people - just saves lots of time and effort overall!
Response from LiveAgentFeb 11, 2020
Hello Mollie, thank you for your feedback. We are trying to do our best to bring easy to use and simplify the support process.
