LiveAgentLiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Gili B.
liveagent ensures maximum efficiency in customer ticket handling on a minimal budget, making it suitable even for very small businesses and e-commerce support. The best thing about liveagent is its ease of use, and ticket workflow customization is possible with simple settings.
Response from LiveAgentMay 21, 2025
Hi Gili, many thanks for the positive review, we appreciate it a lot! - All the best, the LiveAgent team
Nicola M.
As a startup, we found in Ladesk not only a reliable partner but also a key tool for our daily communication and customer relationship management. It allows us to effectively coordinate our B2B and B2C operations with an exceptional level of clarity and user-friendliness. From day one, Ladesk surprised us with its flexibility and the range of features that perfectly meet our needs. The customer service is always willing and quick, which we especially appreciate in situations where we need to swiftly resolve any queries or obstacles. Thanks to the exceptional support and proactive approach of the Ladesk team, we feel like part of a community that truly cares about our needs. We would recommend this platform to anyone looking for a reliable solution for managing customer interactions and internal communication, both for startups and established companies.
Response from LiveAgentJul 26, 2024
Thank you for your thoughtful review Nicola! We’re thrilled that LiveAgent has become essential for your startup’s communication and customer relationship management. Even though we are now LiveAgent, our Ladesk domain remains active as your account URL. Your recommendation means a lot to us, and we’re grateful to be part of your journey :) - The LiveAgent Team
Manuel Piñeiro G.
Ei, se você está procurando uma solução de atendimento ao cliente fácil de usar e eficiente, o LiveAgent é uma ótima opção! Ele combina vários canais de comunicação em um só lugar, incluindo chat ao vivo, e-mail, telefone e redes sociais. Além disso, seu sistema de tickets é super intuitivo e ajuda a gerenciar solicitações de clientes com facilidade. O LiveAgent também possui recursos de automação e personalização que tornam o atendimento ao cliente ainda mais eficiente. Recomendo muito para quem quer melhorar a qualidade do seu atendimento ao cliente!
Response from LiveAgentMar 24, 2023
Hi Manuel, Thank you very much for your review! :) - LiveAgent Team
Soso T.
It has plenty of great features that are available in the free version.
Annika
Liveagent is a very easy tool to use. It is easy and fast to setup. It is possible to indivualize Liveagent in many ways. The feedback from our colleagues is very positive.
Response from LiveAgentAug 3, 2022
Hi Annika, Thank you very much for your kind words. We are glad to hear that you have been satisfied with LiveAgent and the benefits it brings to your work-life. Remember, we are online 24/7 in case you need any assistance! -LiveAgent team
Luis
Liveagent is a really easy tool to use. We received a lot of positive feedback regarding the simple way of use from all our colleagues. They are impressed and feel very good about this Helpdesk. The communciation via the Helpdesk is very good and you have a great overview about your past conversations regarding this topic.
Response from LiveAgentAug 2, 2022
Hi Luis! It's always very motivating for us to receive a 5-star review :) We are glad to see that LiveAgent is easy to use for all of our customers and helps them to organize their communications. Should you need any help in the future, feel free to reach out to our 24/7 customer service via chats or email :) - LiveAgent Team
Johnny P.
The MTW leadership has been overall incredibly impressed with LA. Price, functionality, ease of use, superior customer service - all top notch!
Response from LiveAgentJul 28, 2022
Hi Johnny! Than you for your 5-star review! Happy to have you on board :)
Amanda B.
I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate.
Response from LiveAgentJul 27, 2022
Hello Amanda, thank you for your kind review. We appreciate it a lot and we are also happy to hear that you have been satisfied with our software :) Feel free to reach out to us 24/7 via chats on our website whenever you need anything :)
