LiveAgentReviews of liveagent.com

Live Agent has been blacklisted by Microsoft for a couple of months (according to Live Agent CEO just a day or two ago). We have lost clients over lack of communication, and Live Agent was aware of this issue and chose not to disclose , and to my knowledge, have still not appropriately disclosed to their customers the fact that there are mail delivery issues. We like their solution, but we (and our clients) have suffered terribly due to lack of appropriate disclosure and support. We like the solution, it is a shame to have to scramble away because they can't configure an SMTP smarthost for us as a workaround. In response to David: your statement is categorically untrue. I was not offered complimentary time of 2 months, nor have you provided a WORKING workaround, nor have you addressed the underlying issue, nor have you called me.

We are a Contace Center, mulilingual and multichannel. Right now we have 50 agents and we used Ladesk just for 3 of them for six months. Thanks gosh we didn t move all our clients on Ladesk because the integration with Twilio is a disaster. The agents try to pick up the call but something get wrong and they are not able to answer. We are losing hundreds of calls every day from one month, their support is kind, but it doesn t solve the situation, so with kindness unfortunately we cannot do business. We are migrating this campaign on Zendesk or Fresh desk (still evalutaing)