LiveAgentReviews of liveagent.com

It is easy to use and very easy to install as well.

With my bootstrapped startup (Onemoreday.io) I needed a tool to manage user support, collect feedback and coordinate communications on a single channel. LiveAgent does all this. I much prefer it to all the free solutions I signed up for, but also to many of its competitors that I tried in the trial version. I have integrated all the contact points of my company into a single control center and I have drastically increased my response speed!

LiveAgent had been a fantastic tool for our small, though fast growing department! The customization is great! We have set up so many automated tags and rules. It has really helped us to organize our communication. As a result of these rules we have increased our productivity in other areas as well as these rules give us reminders so additional steps don't get missed! The interface is also easy to read and interpret. The use of colour coding allows us to easily identify emails by importance or by tags. I have only had to contact support once, but when I did they responded quickly and very friendly and easy to communicate with! There are a few issues we have encountered while using LiveAgent. One issue is when having an internal conversation the email needs to always be forwarded. It would be nice to be able to reply to internal conversations. You can also only assign a ticket to one agent. There are times when I want to continue to follow up with a ticket but also want a colleague to be included in the response. As mentioned above it has really helped to keep our communications organized! We can easily tell who is dealing with each issue and its current status. The rules and tags have also helped us set reminders so that related tasks get done and have helped us track statistics.

I've been using LiveAgent since I came across it in 2018. It has everything (and I mean everything) an online support desk needs. You can view one of its front end widgets on my company's site - ProofMEDIA. The back end includes a knowledge base, but you can even set up your own call centre complete with customer queuing. Setting up is easy - the usual javascript is inserted on your site (plus you also get control over the type of button you want etc.). We can respond to requests with just a click of a button and the entire history is there to view anytime too.

Live Agent has provided our company the tools to take our customer support to the next level! The colour scheme of the interface in tandem with the various filtering & auto-tagging options makes it very easy to track and prioritize tickets. I highly recommend Live Agent to any company striving to improve their customer support!

LA has everything you need to manage client support questions in one easy location. Managing client emails before switching to LA was difficult, emails would go left un-resolved and overall organizational structure was not there to support a growing client base. Now, with LA, we are able to track, organize, and resolve tickets much easier.

LiveAgent is a great system for communication with customers. It made our work life much easier. I would definitely recommend.

Live agent has been a huge help to our company! Its made customer care so much easier and i'm not sure how we did out jobs without them.