LiveAgentReviews of liveagent.com

Liveagent is intuitive., easy to set up and fits my needs perfectly. I particularly like the ability to create response templates which saves me tons of time. I used to sometimes miss communications, but LA has made my whole support system watertight. I have had no issues with it since starting using over two years ago.

This stops me from being overwhelmed. Customer service is very important but it's also costly in time and efforts. Being a small business we have limited human resources LiveAgent platforms allows us to take care of our customers and not leave any conversation behind. Customer satisfaction, conversion and retention are growing thanks to LiveAgent helpdesk, chat and knowledgebase functionality. There is a lot of competition in this space but none as comprehensive and affordable. I sure hope the development will continue indefinitely because changing our support system to anything else is not in our plans.

Great software to use with supporting customer needs.

I've been using LiveAgent for a little more than a year. I have been impressed with the ease of setup and the wide variety of useful features - with such an affordable price.

I'm writing this review on my own free will. I wanted to take a few minutes to say that LiveAgent has an excellent piece of software. I use multiple channels of the software, mostly the ticketing system but also the live chat and calling service that is integrated that integrates with my VOIP provider! Yes, I can make a call right from the ticket! It'a amazing! The software is user friendly and takes just a few minutes of your time to setup. The support team is available through live chat right through your LiveAgent portal so it's super easy to contact them and they are responsive and resolve your issues right on the spot! You can't go wrong with LiveAgent, truly a one of a kind software, unsurpassed and packed with features!

We have been using LiveAgent for several months now and highly recommend it. Compared to our previous chat software solution, LiveAgent is far more functional and offers more customised brand-led features. We use LiveAgent to better quality initial enquiries via our website and help convert them into qualified sales leads. We chose LiveAgent after we identified ZenDesk, our previous chat provider, was impacting our site loading speed and potentially our SEO rankings. After a bit of research, we established LiveAgent was the best choice for minimising the impact of our site load speed. We were not disappointed! We now have a far better chat solution, with more features, as well as a site speed rating of 100/100, which is the best available. Better chat and better SEO: a great combination!

LiveAgent is an excellent product. It's easy to use service has really made it so much easier to train new and even existing staff (as needed) within Support to be able to answer Support Tickets or LiveChat. We have really enjoyed the easy-to-use functionalities as everything is within the product and it doesn't take long to find anything at all. The helpful guide you receive in the beginning really takes a lot of guess work out of looking for things. I personally have enjoyed the dashboard, it keeps track of everything all agents do within the system. Being able to have peace of mind as a Manager is key. Agents can assign tickets on their own without having to wait for work to be 'handed' to them. One of the most favorite features among staff is, Support Ticket history is valuable, as an agent, you always want to save time not only for yourself but for the customer. Being able to see any previous contact history is vital and can save the customer so much hassle! I wish all companies had software like LiveAgent! It would make MY life easier outside of work when I contact Support!

Pros: When I started working for my company, they were already using LiveAgent and it was super easy for me to learn how to use it. Big plus is their customer support, always willing to go the extra mile to meet our requests. It is really simple and effective and a perfect all-in-one solution. We use it for emails, tickets, call center and social media, all in one platform and accessible from your phone. Great! Cons: No major issues that I can think of. It is a bit robust, but it's because all the features, so not a big deal.