LiveAgentReviews of liveagent.com

It is a liveagent + phone calls in one place. I tryed all the competitors and I have to tell you it is far the best service I tried. Never needed support and it's reponse is fast. It has lot of features to offer so the dashboard gives you really awesome chart. By the way check out the competitor how much it cost comparing to LiveAgent, hence they are giving you free version to try it out and HIGHLY recommend you go for it. My last favourite part of all, it supports WordPress and to my suprise with APi available it's very easy thanks to support when I needed help. Most competitor it's only a script where you can paste. This one has WordPress plugin although I hope they can do more work on it, and I hope the developer is listening, please push the plugin even further. If you do it will be the best and complete LIVE AGENT. Like have WordPress offline and sync as well. Regardless everyone should try it out since it's free, and then you know what to do next. Comparing to competitors, starts out $100 or more per month.

LiveAgent changed our entire support process. It centralized our entire support in one tool that handles all tickets for multiple customers, it allowed us to build a branded portal where our customers can log in, submit and track their issues. It allowed us to track the history of each ticket (all emails related to a ticket are tracked within the ticket). It's seriously a game-changer and an elegant solution.

LiveAgent works "On Paper" and in REAL LIFE, too! I've used so many help desk, client communication tools over the years, I've lost count. I've been in business online since 1998, so I've tried just about everything you can think of. I started with CPanel scripts. They were free... but my clients didn't seem to care any of them. Most of the time, they emailed me or called on the phone. Over the years, many support and help desk scripts were released by marketing companies and business Gurus. I tried those, too. They all looked great on paper, but they all seemed to confuse and/or frustrate my customers more than anything. Finally, when the SaaS apps started appearing about a decade ago, one-by-one I started testing those out, too. And again, all the stuff that looked and sounded so good in the sales copy... I think you're getting the picture. Finally, we gave up on support systems and decided to stick with email. It worked for the most part (lost or missed emails aside). Then, we discovered LiveAgent. At this point, I started wondering if I was a gluten for punishment, but I was intrigued by its unique approach. It was the first system I'd seen in 20+ years that seemed to be built from a customer's perspective. In other words, the customer could connect with our support using whatever method they felt comfortable using. For some, it was through Facebook. For others, it was a simple form. And on the backend, we didn't have to worry about missed emails any longer. Everything worked seamlessly as advertised – and our customers really like the system. LiveAgent ticks all the boxes for our business needs!

As a soloprenuer,I have used Liveagent for almost two years and I have found the service extremely useful for my cutomer support aspect of my bussiness. Livegant provides a very intutuitive platform with great chat feature support to take care of all my customer services. If you need a onlone help desk service then pls consider Liveagant. Its a top notch product in its category.

Work from home. Stay safe. Be helpful. This is the time to be the most mobile company you can be. Helping others from the safety of your home is sometimes the only option people have. LiveAgent is here to help with that! They have all the best ticketing options and available chat to help you help others.

Since using LiveAgent, communication with my clients has improved a lot. Now, all my clients can send me their queries, questions, doubts, suggestions or various messages. Our clients' messages are received and answered very quickly because LiveAgent immediately notifies our assigned agent. It is not perfect and some things can be improved: More templates, more customization, more customizable and configurable live chat (when shown or not), and being able to capture on video the screen or maybe record an audio response would be much better to respond quickly without depending on other additional software. However, the good thing is much, much more than other similar software, also, I can use it in my language (Spanish), although I don't see multi-language options (I can only choose 1 language at a time). LiveAgent is a must if you need to have a fast, reliable, easy to use and effective communication channel with all your customers

Setting up a help desk / support portal is extremely easy and the result is amazing. Aside from this, the many automation options create a perfect workflow for managing questions and complaints from customers

LiveAgent (Ladesk) is one of the best helpdesk agent/app with a beautiful dashboard including lots of app in it also has many integrations. I highly recommend to use it believe me you won't regret that just give a try.