LiveAgentReviews of liveagent.com

Great to have all customer service channels in one place, but there is one thing missing: integration with chatbot providers.

LiveAgent has some exceptional features but is missing very basic functionality. I need to have the ability to turn off chats for the entire business after business hours regardless if someone is logged in or not. I may need to read past tickets or check on the status of something and not have it show me or my company as available for chat. I also need the ability to restrict certain agents from viewing tickets and only to chat or vice versa. LiveAgent is an awesome piece of software but these features are very basic and something every other service has. I would love to move my company to Live Agent but can't do it without these and by the time they're implemented I'll probably find a new home for my team.

After a lot of time searching from all the existing options, i decide to work with live agent - ladesk.com They have almost all the feature i need and its a powerfull system!

The software is exactly what we need, Some minor deviations can easily be met with using Live Chat.

Software offers everything most users and admins would want at a fantastic price. Only reason it is not 5 stars is for not having the ability to transfer (live) chats across departments. When chatting with ladesk support, there seems to be a disconnect as to why we would need this feature. This is a feature that is common in most LiveChat software and we use it extensively. That said, we have decided to give LAdesk a try because of the extensive feature-set and great price. It is well written and very responsive. You would be hard pressed to find a better value.

Been active for 24 hours, so I don't know a lot about the environment. Pinged support today and got help with email sending. So far, so good.

I had been using Kayako, which is more expensive and laetr switch to Deskpro, but the mobile version does not really work, now that I found Live Agent, its a life saver!

I gave it a 4-star because it's not perfect but it fulfills my basic requirement for a multi-channel helpdesk tool at the best price. Merge feature is a necessity. I hope the developers are working on this. Reporting is already good but I like the reporting feature of Spiceworks better.