Shelby W.
Great Product & Customer Service
My initial experience with LiveAgent was when the company I work for, Bus2alps, was reviewing an assortment of chatting softwares to use. My responsibility was to compare and contrast various features of them all and select the one which we would implement on our website to generate sales and support our customers. After diligent research, I selected LiveAgent and couldn’t be happier with the choice. I have been using LiveAgent for approximately eight months. While there are a number of features to praise, a select few have been most beneficial to the company. Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry - perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response. We also find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments. Lastly, as the individual who oversees LiveAgent for Bus2alps, I have found LiveAgent’s customer service to be above and beyond. Whether my question be simple or complex, I always receive timely responses and thorough information. I look forward to continuing to use LiveAgent’s product and services and growing in my knowledge of its capabilities! Thanks, Shelby W., Bus2alps
Response from LiveAgentMay 5, 2020
Many thanks for your excellent review, Shelby! It is always nice to hear such heartwarming words. I am very glad to hear that you made a decision to go with LiveAgent and thrilled to hear that you are happy with the choice you made. Option to transfer the ticket is great for making sure that the customer's request will always get to the right person that can help him in the best possible way. Adding the tags, and notes, either if it is to a ticket or to a contact detail, can on the other assure you that the agents will always have the right information needed to solve the ticket. Our support team is always here for you, no matter if it is a day or a night, you can always get a hold of someone in case you have any questions or need any help! :) Looking forward to seeing you around, Shelby! :)