LiveAgentReviews of liveagent.com

Good support when problems or challanges occur.

LiveAgent is a very intuitive and helpful ticketing system. It's easy to work with and it has some great features like seeing what other agents are writing while they are typing, which is very useful for training and on the spot feedback. Also, Live Agent Support Team is very helpful and for any question you will get a quick and effective answer.

Very compatible and useful tool.

Clear explanation and no need long time resolved my problem. Thanks

Solution is impressive and easy to use. Covers most of the helpdesk functions. however, needs flexibility to integrate with some well known call center solutions i.e. Cisco, Avaya, ALU, etc. Should have built-in adaptors for these solution. Same applies on external IT service desk solutions. Overall solution is good but with flexible and built-in adaptors it can become excellent solution.

I like thr profict enough to pay for it, so its already above average. However id give it a 3.5 if i could only becuase thwre is a lot of room for improvement, but there is a solid platdorm, with a lot of potential. User interface is still a bit clunky and over complicated with some implementation friction in my case. Looking forward to growing with the product

Overall this is a great company to work with, you will get instant answers on their live chat! However sometimes the answers aren't sufficient and getting the right answers is a struggle.

Great softwre, help a lot with a lot of e-mails! It will be nice to see some modern layout soon :)