LiveAgentReviews of liveagent.com

I can recommend using the LiveAgent, we use this utility on four e-shops and our customers are very satisfied!

Easy to set up and they migrated us from another system. Easy to use, requires little onboarding for new users. Main downside is there is currently no way to combine two tickets into one. That would be super useful since many people send new emails instead of reply. Be great to be able to split a ticket too, for when users reply with a new issue in an old email. But those are the only downsides. Rest is great.

Everything works great! If we can get the time and billing module to work without all the manual intervention I would never need to use anyone else again!

GREAT customer service, very supportive and competent live agent is fine, missing some configuration though but can be adequate for a small team of employees. As part of bigger company I would rather go for something else

LiveAgent is fantastic system, I only give back 4 out of 5 starts becouse i believe a mobile app should be bit more usable.

Has pretty much everything i want, only thing i woudl like to see is the ability to preview someone chat before accepting it, as we have to accept the chat then we see that it really needs to be dealt with by someone else. Apart from that its great

Comprehensive system that lets you handle tickets over email, chat and phone. Easy to work with and structure for your company.

Recently i had a problem enabling chat in 60s my support member solved the problem and got to a working chat and waited to see it work. Thanks