LiveAgentReviews of liveagent.com

The tool is good, however, regarding the interface I would appreciate an option to resize windows - like when writing an email I would like to have that particular window open and vice-versa when reading an email.

LiveAgent is a trustworthy system. During my few years use of the system it has only had some minor issues ( downtime, error with connetions etc. ) The system is fast, it has a nice layout and the amount of options for personalisation are many. I like it!

Nice system, works great.

We'r using LiveAgent now for 12 month within our company to have a qualified and centralized support system. We can recommend LiveAgent in any way cause it is just easy to understand, fast to work with and just a tool which is working!

Ladesk is a great tool. You can combine all the needs of a contactcenter ( emails, chats, KB ) and create so many rules. It is easy to use therefore, I as a manager did non need to contact any of the Support Team from Ladesk. The only minus is that sometimes it moves a bit slow. Just a bit :)

All good, few improvements needed, i.e. some features missing, App/mobile view needs improvement etc.

Live Agent is a great piece of software, but it needs simpler bultin anti spam features.

Sometimes the app can be buggy to use but generally a good system.