Little LonaReviews of little-lona.com

I purchased 2 outdoor sets on Monday 8/1 equaling $1,599 I have tried contacting them ever since Monday to confirm the order and see when the items will ship since it says 2-5 days. I got very nervous when I started reading the online reviews about customers not receiving their items ! So I called them to verify that it was in deed a trust worthy store. I have called on Monday on Tuesday and today no answer on any of the days and different time I’ve called. I’ve written two emails no response except for an automated email saying they will respond in 24-48 hours. I reached out via Instagram and the person who wrote back said they are a 3rd party affiliated with them and they would let them know I contacted them. Still have not heard back. If I don’t hear back by Friday I will be contacting my bank. This is crazy never experienced this before !

I ordered a bike for my daughter on 7/2, there has been no update to the shipping and it is still unfulfilled as of 7/12. Website says ships in 2-3 days. Really wondering if this is a scam site. I tried contacting customer service with no answer.

Placed an order on 6/16 - credit card charged 6/17 - it is now 6/28 and I still haven't received confirmation on shipping or my product. Contacted their customer service via email on 6/24 and called and LM on 6/27, no return call or return email. Contacted my credit card company to dispute the charge since I can't get ahold of anyone and haven't received shipping confirmation or product.

I believe this company is very likely a complete scam to simply get your credit card number. I have called at 4:30EST, which is 3:30CST and no one answers, even though their hours state 9AM - 5PM Central time. And when you get the answering machine is says that you've "called outside of business hours." Now I'm trying to verify the stock of a specific item on their own website 'Support Chat" and I can't get anyone to answer and have waited for more than 20 minutes. This leads me to believe the website is a total scam, at least it seems that way. At the very least beware you'd be ordering from a site that has NO way to contact customer service--generally, I don't give my credit card to companies like this unless I can walk through their front door and into their shop in my own town.

I ordered one scooter for my daughter for Christmas Holliday. arrive next year maybe....amazon the best

We ordered a play mat for my daughter around the mid November. They never shipped it out. When I tried to reach their customer service, it took them almost a week to respond. Later they send me a tracking number, the status is ‘label created’. It’s been almost a month from the time I placed the order, and the status is still’ label created’. I’m not sure if we will get it by this year, or if we will get it ever. I’m planning to dispute this payment if we haven’t get it for another month.

This company sucks honestly. Customer service is non-existent, I’ve called, emailed and even messaged on Instagram. We placed an order almost 3 weeks ago and haven’t received an order update and the items still haven’t shipped. Spent almost a thousand dollars and have no idea if or when I’ll get the items. Stay away and order from a more trusted source.

We purchased an item on pre-order and they kept pushing the pre-order date back even though the supplier has the item. They refused to provide a refund on a pre-order item. Do not purchase from this retailer.