Little LonaReviews of little-lona.com

I am concerned that I have been scammed by Little Lona. I purchased an item 18 days ago. They sent an email saying there was a fraud alert on my account and I was to send a copy of my ID. I sent this on with my personal details blanked out but since then I have heard nothing. I have emailed multiple times and attempted to call but nobody is returning any of my messages. I have no confirmation that the item is being dispatched and there is no indication of how to cancel the order.

I received an email on Dec 12 informing me that a gift, ordered on November 26th, and charged to me THAT SAME DAY, is NOW unavailable, due to unforeseen circumstances and issue a credit. What kind of company is so poorly run that thy sell and CHARGE customers for products they are unable to provide? And then waiting 16 DAYS to inform me “WHOOPS, SORRY!” and holding my money all that time!!!!! I am left with no gift for a child, and only 3 days to order something before almost all online companies stop guaranteeing shipments in time for Christmas (which is after our celebration anyway). If that isn’t enough, they have never offered an alternative-while there are painted versions of the same product! Perhaps I might have chosen one of those! BUT, WAIT, BEST OF ALL!!! As of this moment they are still selling the exact item the website! SERIOUSLY?? And of course, the item's retail price has increased by 20$. I suspect the previous reviewer has purchased the same item; as the cost is the same, $117. Finally, I emailed them Dec. 14 and as of today, the only response I have received is the "you are important to us, but we are too busy to deal with you..." auto generated response. Clearly they are busy with all of their other furious customers. MY RESPONSE TO LITTLE LONA'S COMMENT: If the problem was with inventory, a responsible company would have: a.) notified me as soon as it was evident that the item was not available, not weeks later b.) refunded charges billed when unable to ship by the promised date c.) have ceased to sell the item in question c.) responded to my email of Dec. 14. As of today, Jan. 14th, I have received no response to that email. Evidently my public complaint in this forum that might hurt their business necessitates some concern, whereas my personal satisfaction rates none. Finally, I did discover that Little Colorado, the company that makes the table in question, had them in stock and took my order. They were unable to comment on the issue with Little Lona.

I placed an order 1 month ago and still have not received it. They were quick to take my money and have yet to respond to my email. I feel as if it is a scam. I wouldn't recommend to anyone. It is a Christmas gift for my grandson and I probably will have to buy him something else because I doubt that I will ever receive my purchase and be out the $117. Beware of this supposed company!!

I placed an order for a $4,000 playground back in May. I received part of it with over 20 missing parts. I contacted the company numerous times (over 20 phone calls and emails) before I started to threaten them with contacting the BBB. Finally, Anyny replied and said it would be handled and I would receive the missing pieces by the end of the week (back in July). Then I was told I'd receive it in August, then the end of August, and now "sometime in September". This is only after constant persistence on my end to contact the company and only receive responses every few weeks. I'm shocked by the terrible customer service and the lies and will be reporting them to the BBB as I've asked for a refund for my order (and offered to send back the parts I did receive) and still have not heard back from them. Please, do not purchase from them. I'm all for supporting small businesses, but not business who scam people out of their money and ghost them.

Placed an order on 8/9/2022 and up to this day my order hasn’t shipped. It has been 3 weeks. Sent an email to customer service but never got a response. Tried to reach them via instagram, also no response: Called customer service last week and said the order will ship soon. It has been an week since my last call and no shipment confirmation or any email stating that order will process.

I have been waiting for my order to ship for almost two weeks. I have been charged and nothing has shipped yet. I started to get nervous after seeing all these reviews so I tried to contact them through email, instant messenger, and phone. Have not heard back from anyone. I understand things take time to get shipped especially bulky items but the fact that no one has responded to me is very frustrating. Very unhappy with the customer service.

Very annoying experience so far. I only ordered two rolls of wallpaper las Thursday and still trying to find out when it is going the shipped. NO Response to Phone calls or emails. I am starting to think they can be scam. Order number #6666. Update on Aug 2022: No one has contacted me at all. No emails no updates .Avoid these scammers!!

Like many others I placed an order. Item never ships. No response via email, telephone, they erase negative comments on Instagram even if you only ask about shipping status. I reached out over Dm someone finally responded only to say they would find out an get back to me. No one has. It's a scam!!!