lipomarts.comReviews of lipomarts.com

Response from lipomarts.comAug 28, 2024

Hi. Thank you so much for your purchase. I'm Linda from Lipomarts store. We apologize if our response is a little slower than usual due to the increasing number of orders this month. We've checked that your order is ready to ship, I hope that you are sympathetic that the shipping unit cannot avoid the problem of slow delivery because of the overload in this busy season. We sincerely apologize for this delay! We understand that the delay affects your plans and intentions. Your feedback is greatly appreciated because it will determine what feature we need to add and improve our service. To show our sincerity, we offer you 10% OFF for the next orders. We do hope to be able to partially compensate for your disappointment this time when ordering at the store. We sincerely hope you will accept our apologies and be understanding. Kind regards, Linda

Response from lipomarts.comAug 22, 2024

Hi. Thank you so much for your purchase. I'm Linda from Lipomarts store. We apologize if our response is a little slower than usual due to the increasing number of orders this month. We've checked that your order is ready to ship, I hope that you are sympathetic that the shipping unit cannot avoid the problem of slow delivery because of the overload in this busy season. We sincerely apologize for this delay! Here is a link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92612903466057000075991940 We understand that the delay affects your plans and intentions. Your feedback is greatly appreciated because it will determine what feature we need to add and improve our service. To show our sincerity, we offer you 10% OFF for the next orders. We do hope to be able to partially compensate for your disappointment this time when ordering at the store. We sincerely hope you will accept our apologies and be understanding. Kind regards, Linda

Response from lipomarts.comAug 10, 2024

Hi. Thank you so much for your feedback.  We really appreciate your feedback on the received item and we're happy to make the right things for you. Our policy is to offer a 100% return / exchange / refund if we have any flaws in the size, color, or style of the jersey. You can check more details via this link: https://lipomarts.com/return-refund-policy/ To avoid misunderstanding, can you please take some pictures of the ENTIRE FRONT & BACK jersey & its DEFECTS and send them back to us via email address " [email protected]" ? Please kindly spread it out straightly on a flat surface.We will check & solve the case when we receive the photos. Looking forward to hearing from you. Kind regards, Linda

Response from lipomarts.comAug 5, 2024

Hi. Thank you so much for sharing your experience with us. We really appreciate your feedback on the received item and we're happy to make the right things for you. To avoid misunderstanding, can you please take some pictures of the ENTIRE FRONT & BACK jersey & its DEFECTS and send them back to us via email " [email protected]? Please kindly spread it out straightly on a flat surface. We will check & solve the case when we receive the photos. Hope to receive your respone and photos Kind regards, Linda

Response from lipomarts.comAug 6, 2024

Thank you so much for your kind help. We're so sorry for all inconvenience you had. We will accept to solve the problem if we have any flaws in size, color, or style. In this case, the item is described as the product image, so our policy doesn't allow us to offer a return/refund. Please kindly check the link below: https://lipomarts.com/return-refund-policy/ After we looked into this issue, we found that your received item accurately described its image on our site. Moreover, we find that your jersey doesn't have any errors so our policy doesn't allow us to return or exchange another jersey. To solve this issue, please accept our apology with our coupon 10% discount on the next order. We appreciate your kind understanding. Linda

Response from lipomarts.comAug 6, 2024

First, we are so sorry for all inconveniences you had. Please allow us to explain the size to help you avoid misunderstanding. - We received your order with Gender Women- Size XL - The invoice shows that you placed Gender Women, instead of Gender Men. If it had been Youth, the size would have been showing Women XL, not Men XL as the invoice - We always process items based on gender and size, not title name as you mentioned. If the measurement does not match the standard size chart, please take photos of the SIZE LABEL and the LENGTH & CHEST (armpit to armpit) of the item you received. Overdue, we have no received the correct photos as per our instructions so we can't support this case for you. Hope that you're sympathetic for us! Linda

Response from lipomarts.comAug 6, 2024

We are so sorry about the inconvenience you faced. We understand your feelings but we need proof to check with our factory. Our policy is to offer a 100% return/exchange/refund if we have any flaws in the size, color, or style of the jersey. You can check more details via this link: https://lipomarts.com/return-refund-policy/ Due to the number of orders, we can't rely on your words to solve the problem. We hope that you will join hands to solve this issue softly by taking photos of the SIZE LABEL and the LENGTH & CHEST (armpit to armpit) of the item you received. We will check your problems when receiving the photos. Overdue, we have no received the correct photos as per our instructions so we can't support this case for you. Hope that you're sympathetic for us! Linda

Response from lipomarts.comAug 6, 2024

We are sorry to hear that the 2 hoodies we sent you were not the correct size and color you ordered. We fully understand your frustration about this issue and we would like to resolve this issue for you by kindly offering to reship the 2 items to you and apply a 15% discount code for your next orders. However, as you requested a refund, we have agreed to your request. We are informing you of the system issue with the refund and have provided instructions on how to help you receive your refund. Please follow our instructions in the email to receive your money.