Lindt Chocolate USAReviews of lindt.com

I placed order on feb 9 for Valentine’s Day gift. On feb16 it finally arrived at fedex. Website said 2-5 days to ship... well today is feb 23 and it’s still at fedex location. 7 days to get to fedex after say 2-5 business days to receive it?!? I will never order from Lindt again. Customer service offered my refund after 2nd call! I paid for shipping too! It’s completely bogus ! I just want the gift or change the shipping expectations on your website!

I placed a Mother’s Day order for my sister on May 4. It was suggested to me by the associate not to pay extra shipping, it would be on time from NH to NY. Nothing on Del date of 5/11. Called. Assured delivery by Jenn of the Consumer Services Team of a 5/15 delivery. I was given a 50% Discount. Nothing on 5/15. I received an e mail from Jenn on Monday offering me a full refund my tracking number and the automated FedEx number to solve my own problem. Good chocolate. Cheesy customer service. With such a colossal mess, I feel they should have offered to ship overnight. How do I send my sister a Mother’s Day present two weeks later? EPIC FAILURE LINDT

To say I had a bad experience with Lindt would be an understatement. After me calling them 6 times over a span of 3 weeks, I never received a call back to place my business order. Each time I called I was told something different and was told I hadn't completed the business profile, when infact each rep had completed it for me since I was in Canada and their form didnt allow me to choose a province. This was going to be 2,000$ worth of business with the intent of it being yearly repeat business as well. I called Hershey USA and less than 12 hours later I had my order finalized and because the items were on sale it was even cheaper.

Ignored my request to cancel an order 5 minutes after placing it by emailing me 5 days later saying it was already shipped and they made substitutions on my order. After an hour on hold after receiving order that I canceled, told I would have to wait up to 5 days yo receive a phone call to don't out their error. No more money from me. I'd rather eat dollar store chocolate.