Kelly J.
If I could give them a lower score I would
If I could give them a lower score, I would. They emailed me that there were transaction in my account that "triggered internal alerts." Great, thanks for letting me know.... so, I look at my account and yes, there are infact fraudulent charges which essentially drained my business account. They advised someone would call me. Never happened, so I called them. I had to wait 2 days for them to open so I could even cancel my debit card. We'll just skip bashing that exhausting exercise. Let's just say they do not do a good job here either. I use my debit card with the same vendors repeatedly and never have random charges. While they alerted me, they did nothing to stop it, and settled with the fraud vendor even after the transaction triggered their alert, which doesn't mean anything because they are not going to do anything to mitigate the fraud. Now, they are telling me they will send me a form to file my dispute within 10 days... as if it were 1848, not 2024. It takes so much effort and time to send a quick email with an attached form. It will then take them between 45 and 90 days to resolve they tell me, which they then followed up with an email to say it could take even longer. The fraudsters are suspiciously located in India where it is clear to me that this is exactly where their call center happens to be. So, in short, I think this is a predatory practice happening at Lili Bank itself. If they are tying up funds in upwards of 90 days, something is amiss. If someone in India has my card #, then someone in India gave it them. I do not conduct business there, but Lili Bank does. It is a horrible practice for a bank to have policies like this.