The Life Is Good Company is an American apparel and accessories wholesaler, retailer, and lifestyle brand founded in 1994 and best known for its optimistic T-shirts and hats, many of which feature a smiling stick figure named Jake and the registered t...
Life is Good (lifeisgood.com) has 110 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Tom
Ordered 2 Christmas Shirts on Dec 8th. They didn't arrive at the postal service until Dec 17th. Didn't get to use them this year. Called customer service on Dec 16th to cancel. I was told they already ship. They had not shipped. A label was created on Dec 16th but it was still in the warehouse. Arrived late on Dec 23rd. If I had known, I would not have ordered, Offered me 20% off next purchase. You get a lot more off if you wait for a sale!
Alissa
Honestly, the company does not deserve even one star. Prior to ordering this holiday season they guaranteed delivery by Christmas Eve and expedited shipping. Ordered on the 14th of December and only shipped out the 21st using standard shipping. Today is Christmas Day and never received my package. I called customer service multiple times and the refuses to transfer me to a supervisor. Stated the supervisor would call me back. After three calls on the same day and three promises they would call me back, it never happened. All agents told me different stories. They assured me I would receive my package on Christmas Eve. Never happened. I questioned why a supervisor is not calling me back their solution…..to return the items when I do receive them. No lie. That’s exactly what they told me to do. They do not care. This company is horrible. I will never order from them again. And honestly, I will not let this go. It was guaranteed Christmas delivery. They lied to me they expedited my package which never happened. Heartless customer service reps. Supervisors that never call you back. No respect. No communication. No solution.
Judy P.
Something doesn't add up...I left a 1 star review on the LIG website after receiving a shirt that was not what I ordered and was not the same quality and size as LIG shirts that I used to purchase at Dicks Sporting Goods. I noticed mostly 5 star reviews on their website and wondered how my opinion of the product could be so vastly different from the other reviews. I see mostly negative reviews on this site; makes me wonder if the reviews on the company site are legit.
Yuriko A.
TERRIBLE CUSTOMER SERVICE. Placed an order for 3 long sleeve shirts on Grinch for the holiday season . They use USPS for shipping and their tracking showed package was delivered. Most likely mail man delivered to a wrong address. They keep telling me to check the tracking and mail box . And to keep calling them back. Great product TERRIBLE CS. Listen to other reviewers. Order them elsewhere not directly from their websites. They need to just refund me so I can purchase the replacement OR send me the replacement without the refund . I ordered them early as they are gifts but by the time they issue a refund the correct sizes would be gone . They need to use a better carrier for delivery and not USPS. If they want to save money on carriers then when item gets lost they should be willing to shell out money by reprocessing the orders so customers can get what they paid for !!!!! Because of you my LIFE IS NOT GOOD !
K S.
Life is Good T shirts used to be thicker quality, a bit oversized shirts. Ordered the ladies long sleeve "crusher t shirt" in a size M. This shirt would fit a middle schooler (maybe). The website states it is a womens size 8-10; maybe a kids 8-10. The shirt was comically small, with skin tight sleeves and a very cheap/flimsy material. Very disappointing purchase. Also, they will charge me 4.95 to return this item when their website description was innaccurate.
eauerfeld
The quality has gone down and the shirts are SO short. The material is thin and they are obviously skimping. I couldn't return it. SO sad.
KARIN K.
I've been a customer for 20 years and LOVED these shirts! Until recently when they decided to shorten them - by quite a bit. Now they are baggy and short and look rediculous. I would buy them again if the company went back to the previous length, but I've been told to try men's shirts instead, that they are not planning to make them to previous specifications. Sorry, Life Is Good, you ruined a good thing!
Mark G.
I don't mind paying a premium for quality, but Life is not good with this company anymore. We have purchased many T-shirts from this company directly in the past, but recently the quality has gone downhill. 2 of the items that we had ordered started fading after the first wash, and both are now completely unreadable. We contacted the company and they refused to make it right. I will no longer recommend this company, nor make any purchases from them.
