The Life Is Good Company is an American apparel and accessories wholesaler, retailer, and lifestyle brand founded in 1994 and best known for its optimistic T-shirts and hats, many of which feature a smiling stick figure named Jake and the registered t...
Life is Good (lifeisgood.com) has 110 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Danielle
Received boxy cut shirt for item listed as classic cut. Company confirmed in writing shirt was not listed correctly. They suppressed my review of the shirt and refused to replace with different item. The customer service is also possibly not real people-- conversation sounded auto populated in responses. Probably AI.
Kim
I did not like several of the shirts but my biggest issue was that you cannot return easily and you cannot speak to a real person. If you wait on hold they will hang up on you at some point. I cannot believe this company is this bad.
Heidi L.
I’ve ordered shirts from Life is Good for years! My last two orders I tried to do a return and was denied. My last order was for a “crusher” not realizing its a cropped shirt which I won’t wear being 65 years old. I’m so pissed. I spent over $30 on a shirt I can’t wear. This is crappy customer service. From the complaints I read, this company won’t last long. DO NOT give this company your business.
Kerry C.
Wish I could give -5 for a company
D. B.
Terrible customer service! I’ve been buying their shirts for over 20 years and they must’ve been bought by someone else because it feels like a totally different company. I ordered a package in May and it never arrived. I contacted them numerous times and kept getting the runaround. Finally, my bank is going to dispute it even though LIG told me they would be sending me a refund. One of the worst features of their customer service is if you wait longer than five minutes on hold you get disconnected because they don’t have a way to leave a message. And good luck getting someone to answer your call within five minutes. I will not be purchasing any more shirts from them. Very disappointing because I used to love their shirts
Kathryn
The heavier t shirts are ok, but the light weight ones are cheaply made and DON’T pay for expedited shipping unless you like to throw money away. Paid 14.95 for 2-day delivery. It might get here in 6 days, if I’m lucky. Will be my last order.
Corey M.
Ordered 6 shirts from them. I was very excited even though I felt that the clothes were over-priced. No delivery. UPS tracking said delivered but no package. Hit up customer service and the real nightmare began. Melvin, the customer service rep tried selling me on UPS not delivering on Saturdays lol. He also tried sometimes they mark delivered and take it back to the warehouse to deliver another day lol. He never contacted UPS and wanted me to wait a few days and if I still didn't get the package to dispute the charge rather than refund me lol. I told him that wasn't true about UPS and that was the last I heard from him. I took his advice and contacted my CC provider. They reversed payment pronto. GG I'll never buy from you again. Crazy thing was.. after I had that horrible experience I googled the company name with bad customer service and trust pilot came up.. bad rating. Not suprised.
William M.
Posted confusing ad, processed as “order sent” while I was trying to post a discount code, sent a “cancel order five minutes later. Received a “we already mailed” message the next day. In FIVE f*ing minutes?! Give me a break
