Libsyn Podcast HostingReviews of libsyn.com

Response from Libsyn Podcast HostingMar 30, 2023

Hello Aaron, I'm happy to hear that you are happy with our service! Unfortunately, while we continue to add features to Libsyn 5, the interface may change from time to time. While this is inconvenient in the short term, we hope that our products become easier for our customers to use over time. A large portion of the changes that we make are based on our customers' feedback. If you would like to suggest any changes that would improve your experience, please open a ticket with our support team by sending an email to: [email protected].

Response from Libsyn Podcast HostingMar 20, 2023

Hallo Andrea, Wir wissen Ihr Feedback zu schätzen und sind stets bestrebt, unsere Produkte zu verbessern! Ich werde dafür sorgen, dass Ihr Kommentar an unser Produktteam weitergeleitet wird, damit wir ihn in einer zukünftigen Version berücksichtigen können. Wenn Sie in der Zwischenzeit Fragen haben, steht Ihnen unser Support-Team gerne zur Verfügung! Bitte senden Sie eine E-Mail an [email protected], und einer unserer Support-Mitarbeiter wird Ihnen gerne alle Ihre Fragen beantworten.

Response from Libsyn Podcast HostingMar 9, 2023

Hello Shannon, I apologize for the experience that you have had with our customer support team up to this point. While we aim to reply to all customer inquiries within one business day, we were unable to do so in your case. I hope that we are able to better serve you moving forward. I was able to check in on your ticket, and you will be receiving a reply very shortly. Again, I apologize for this delay.

Response from Libsyn Podcast HostingFeb 21, 2023

Hello Ryan, Thank you for providing your feedback! While we do not offer live phone support, our support team is available via email Monday through Friday from 9am to 5pm EST. With this being said, you can generally expect to hear from us within 1 business day. I apologize for any inconvenience that this may cause. I was unable to find a ticket in our system that you have submitted, that was not answered. If you have any questions, or need help with a specific problem, please let us know and we would be happy to help you in any way that we can.

Response from Libsyn Podcast HostingFeb 14, 2023

Hello, Thank you for the kind words in your review. I was able to take a look through our ticketing system, and I was unable to find a ticket that you may have submitted. Please submit a ticket to our support team, by emailing [email protected], and we would be happy to help you! If you have already submitted a ticket, please provide me with your ticket number, and I would be happy to address any problems that you are having.

Response from Libsyn Podcast HostingJan 17, 2023

Hello Roger, I'm sorry that you are not happy with our options for inserting ads into your show. We appreciate your feedback, and will absolutely use it to continue to improve our products. If you have any outstanding questions, please let me know, and I would be happy to help!