Neil
Terrible Experience
I inquired about a Ford vehicle online and heard back the next day from the salesperson Johnathon White. He seemed clueless, so he escalated the conversation with the Sales Manager Ron Harrell. I had followup questions with Johnathon that went unanswered for days. After a few phone calls with Ron, he told me what it would take to get the vehicle certified pre-owned. I told him that I wanted to ask a friend some questions first, and he got angry and hung up on me. After I got the answers from my friend, I left a voicemail with Ron about proceeding with the sale. Never heard from him again. I then talked to Steve (another Sales Manager), and was told he would get everything straightened out and give me a call the next day. Never heard back from him. I have never had such a bad experience working with a sales team. Such poor communication skills. They made it impossible to buy the car I wanted. They missed out on an easy sale.