Liberty BankReviews of liberty-bank.com

I am experiencing an issue with a missing check that I mailed to Liberty Bank. I just spoke to the most competent, pleasant, polite customer service individual on the 1-800 number in Middletown, CT. I believe her name was Alessia. Every company needs an individual as sharp as this person. She made me feel better about a situation that really has taken it's toll on me. Thank you "Alessia" I hope I got your name right. You rock and Liberty bank should be proud to have you representing them. Call was made Wednesday morning about 11am Eastern, 6/17/2026. I apologize if I am pronouncing your name incorrectly. One thing is for sure- I would hire you to represent my company.

It’s six days before Christmas, I’m a veteran, and I needed to get a document notarized. I live in Deep River Connecticut and went to my local liberty bank. I walked in and asked if they had a notary. The manager said yes. Then he paused and asked if I was a member. I told him I’m not a member and that I’m a veteran and have been with Navy Federal a long time, but my son is a member and I helped sign him up. He tells me unfortunately, since I’m not a member that he can’t notarize a document for me. He refers me to a bank in our neighboring town and tells me they are likely to charge me for it, but they will do it. I ask him if I can pay him to notarize the document for me and he says no. I’m just wondering what happened to Customer Service especially close to Christmas and for a veteran? I’m also wondering what would ever entice me to switch banks or create an account at this bank now? I’m very disappointed.

My experience has and still is great. Very friendly. Very self explanatory . Thank uh for ur continuing kindness.

Used for years, will never change!